TalkTalk Help

About cancelling my TalkTalk service

If you decide you no longer wish to continue with TalkTalk or would like to find out when you can renew your contract, please refer to the below questions for more information.

How do I cancel my order?

If for any reason you change your mind, please call us on 0870 087 8038

 

How long do I have to cancel my order?

If you are a new customer you have up until the date the first part of your package goes live. To check your go live date, see Tracking your order.

If you are an existing customer and upgrading to TalkTalk TV, it will depend on how your TV service is being installed:

  • Engineer Installation: The date the engineer completes your TV installation.

  • Self-Installation: Either 7 working days from the day after your set top box is delivered, or the date the box is plugged in and connected to our TV service, whichever is sooner.

Please note: If you cancel beyond the dates above, early termination charges will apply. Our cancellation policy is fully compliant with Ofcom regulations.

 

How do I cancel my Mobile/tablet order?

For details on cancelling your mobile or tablet order, please see What happens if I want to return my handset or tablet?

How do I cancel my service?

If you want to cancel your service please contact us (free from a TalkTalk phone) to discuss your account. 

 

If I cancel my broadband and/ or calls package can I keep TV?

To have TV from TalkTalk, you also need to have TalkTalk Broadband & Phone. If you decide to cancel either of these services you will lose your TV service from us too.

Is there a charge for terminating my contract early?

If you decide to cancel your services with TalkTalk while you are in contract early termination charges will apply.  You can find out the exact charge by calling us on 0870 087 8038

 

TV, Phone and Broadband

Package Charge per month remaining on your contract
Phone only £3.00
Plus £15.50
Plus TV* £15.50
Essentials £9.50
Essentials TV* £13.00
SimplyBroadband £6.00
Any other phone and broadband package £9.50

* A deferred set top box fee may also apply (see below)

 

Deferred set top box fees

Your Essentials TV or Plus TV package will have included a free set top box as well as your TalkTalk TV services. If you are still in contract with TalkTalk and do not return your YouView Box, a deferred set top box fee of £75* will apply.

*For cancelations prior to 24th May 2014, please refer to the terms and conditions for details of the deferred set top box fee

 

Fibre

  • If you are a customer taking the Fibre Medium service you will be charged £10 per month for every month left on your contract, in addition to the phone and broadband early termination charges.
  • If you are a customer taking the Fibre Large service you will be charged £15 per month for every month left on your contract, in addition to the phone and broadband early termination charges.

 

TalkTalk Mobile

If you wish to terminate your TalkTalk Mobile service within the minimum-term a charge will apply. This charge will be the number of months remaining in your contract, multiplied by the amount you pay each month.

 

All TalkTalk early termination charges are compliant with Ofcom regulations.

When will my contract end?

The expiry date of your TalkTalk package should be printed on your Welcome Pack if you are a new customer or renewal letter if you have extended your contract at any point.

If you can’t find this, please contact us on the number below:

 

0870 087 8038

Free from your TalkTalk phone

Open 8am - 8pm

 

Will I start a new contract when I move home?

Yes, all TalkTalk customers moving home will begin a new contract. This will be between 12 months and 24 months depending on your package and if you need new equipment.

You will be advised of the new contract length when requesting your home move.

For more information on moving home with TalkTalk view our Guide to Moving Home.

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