TalkTalk Help

About cancelling my TalkTalk service

We're sorry you're thinking of leaving us. As a valued customer we don't want to see you go so, whatever your reason for leaving, we'll do everything we can to help you. Our dedicated loyalty team are on hand to discuss your account, bills and any problems you may be having so please get in touch on the number below:

Call us now

 

0870 444 1820

or 0203 441 5550

Free from your TalkTalk phone

 

If you're thinking of switching to another provider, it's worth knowing all the facts so you can make the right decision for you. TalkTalk customers save on average £124 vs BT, £255 vs Sky and £300 vs Virgin Media so there are plenty of great benefits of being a TalkTalk customer.

 

The benefits of being a TalkTalk customer:

  1. Truly unlimited broadband as standard - no penalties like BT's £5.60 fee for every 5GB exceeded. 

  2. Pay the same price even if you're out of contract - BT charge up to £11.30 per month for being out of contract. 

  3. Free calls to TalkTalk households - You don't get this with any other provider!

  4. Savings features such as 10% off your line rental and 10% off your bill for paying straight away - Sky and BT don't offer you this.
  5. Exclusive Talk2Go App - make lower cost landline, international and mobile calls.

  6. More free privacy features than any other provider including Voicemail and Caller Display  - BT charge £1.75 per month for each of these services.
  7. Flexible TV content Boots so you only pay for what you actually need, unlike Sky who charge £21.50 per month just for basic TV content.
  8. Great Value Boosts - We have the best value Boosts for international, UK and mobile calling to keep your bills low.

  9. Exclusive TalkTalk Mobile deals - You don't get this with Sky or BT.
  10. My TalkTalk App - Manage your bill from anywhere.

 

Save even more money with TalkTalk

TalkTalk offer some incredibly smart and simple ways to save money, as well as helpful ways to manage your bill so it works for you. Visit our Bill Busters to find out more.

 

Moving home?

If you're moving home, it couldn't be simpler to take your TalkTalk services with you to your new home. Our quick, easy and hassle-free online home move service will help you arrange everything in a few steps and there's no charge for your move. You'll begin a new contract at your new home, which will be between 12 months and 24 months depending on your package and if you need new equipment.

 

Having speed issues? 

You can check the speed of your broadband connection by visiting the service centre using the button below. You'll also find help to troubleshoot any problems and get the best out of your speeds. If you want faster broadband, why not consider upgrading to Fibre? Learn more and check whether it's available for you below.

Test my speed

Check Fibre availability

 

Having other problems with your service?

If you're leaving us because you think we could do better, please tell us and we'll do everything we can to fix it. Visit How do I make a complaint? for details.

How do I cancel my service?

Our dedicated loyalty team are on hand to discuss your account, bills and any problems you may be having. They will do everything they can to put things right for you so we recommend getting in touch first on the number below:

 

Call us now

0870 444 1820

 Free from your TalkTalk landline.

 

 

If I cancel my broadband and/ or calls package can I keep TV?

To have TV from TalkTalk, you also need to have TalkTalk Broadband & Phone. If you decide to cancel either of these services you will lose your TV service from us too.

How do I cancel my order?

We're sorry to hear your thinking of cancelling your order. Whether you've had a problem or simply changed your mind we'd like to help you. Please get in touch on 0870 444 1820.

 

How long do I have to cancel my order?

If you are a new customer you have up until the date the first part of your package goes live. To check your go live date, see Tracking your order.

If you are an existing customer and upgrading to TalkTalk TV, it will depend on how your TV service is being installed:

  • Engineer Installation: The date the engineer completes your TV installation.

  • Self-Installation: Either 7 working days from the day after your set top box is delivered, or the date the box is plugged in and connected to our TV service, whichever is sooner.

Please note: If you cancel beyond the dates above, early termination charges will apply. 

 

How do I cancel my Mobile/tablet order?

For details on cancelling your mobile or tablet order, please see What happens if I want to return my handset or tablet?

Is there a charge for terminating my contract early?

If you decide to cancel your services with TalkTalk while you are in contract early termination charges will apply.  It's always best to contact us first so we can discuss your TalkTalk account on 0870 444 1820.

 

TV, Phone and Broadband

Package Charge per month remaining on your contract
Phone only £3.00
Plus £15.50
Plus TV* £15.50
Essentials £9.50
Essentials TV* £13.00
SimplyBroadband £6.00
Any other phone and broadband package £9.50
Broadband only (package dependent) £8.00 - £14.99

* A deferred set top box fee may also apply (see below)

 

Deferred set top box fees

Your Essentials TV or Plus TV package will have included a free set top box as well as your TalkTalk TV services. If you are still in contract with TalkTalk and do not return your YouView Box, a deferred set top box fee of £75* will apply.

*For cancelations prior to 24th May 2014, please refer to the terms and conditions for details of the deferred set top box fee

 

Fibre

  • If you are a customer taking the Fibre Medium service you will be charged £10 per month for every month left on your contract, in addition to the phone and broadband early termination charges.
  • If you are a customer taking the Fibre Large service you will be charged £15 per month for every month left on your contract, in addition to the phone and broadband early termination charges.

 

TalkTalk Mobile

If you wish to terminate your TalkTalk Mobile service within the minimum-term a charge will apply. This charge will be the number of months remaining in your contract, multiplied by the amount you pay each month.

When will my contract end?

The expiry date of your TalkTalk package should be printed on your Welcome Pack if you are a new customer or renewal letter if you have extended your contract at any point.

If you can’t find this, please contact us on the number below:

 

0870 444 1820

Free from your TalkTalk phone

Open 8am - 8pm

 

Did you find this answer helpful?


Did it save you from having to contact us?

tick

Thank you for your feedback!

Get peace of mind - stay safe online with our award-winning software, HomeSafe. To activate this free service simply login or register for My Account.

Important notice

How can we improve this answer?

Please leave your feedback below. Your comments can help us improve the information on this page.

Unfortunately we cannot respond to individual feedback. For account related enquiries Contact us.

Thank you for your feedback!