With our new online service we’ve taken the stress out of moving home, it couldn’t be easier, just choose a date that works for you, upgrade or keep your current services then relax, tick us off the list. Job done.
Try to let us know at least 14 days before you move to make sure your old service is cancelled on the day you move.
We have three broadband and phone packages available - SimplyBroadband, Essentials TV and Plus TV. If you have broadband with TalkTalk and you're on a different plan you will not be able to keep it at your new home.
You can add boosts to your account to make sure you have all the services you need in your new property. The exact services available to you will depend on availability in your area.
Before we can place an order for services at your new property we'll need a few details from you. When you use our online service to arrange your home move we will need you to know:
It may help if you know if there is a phone socket in your new property and what type of socket this is. It is not essential though and our home movers team can check to see if the property has ever had a phone supply. For more details see Does my new home have a phone line?
We'll keep you up to date with the progress of your orders by text message or e-mail. You'll also be sent a Welcome Pack for your new home. If you are registered for online billing you can also track your orders in My Account.
We appreciate that moving home does not always go as planned. If you find that your dates change you can update your move in dates online in My Account. If you need to update your move out date or cancel your home move, see our online home move service.