TalkTalk Help

About the TalkTalk Router

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New customers who sign up for SimplyBroadband, Essentials TV or Plus TV will get our latest wireless router free of charge.  

If you're an existing customer you might want to upgrade to one of our latest routers to benefit from better broadband speeds and improved wireless coverage.

 

If you’re thinking about upgrading, here are some frequently asked questions that can help.

What's included in my router box?

You'll receive the following in your router box:

Please note: The router you receive depends on which package you have taken and may look different to the picture below.

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Where can I buy a new router?

For best results, we recommend that you buy your new router from TalkTalk. These are configured to work on our network, so will offer you the best performance – and are much easier to set up than routers from other manufacturers.

To find out more, visit the TalkTalk shop.

Can I buy a router that isn’t from TalkTalk?

You can. However, you might find that setup is a little more difficult this way. On TalkTalk routers, the router connection settings are already configured to work on our network. If you use a router from another manufacturer you’ll have to enter these details manually on setup.

We can only offer limited support on routers that aren’t from TalkTalk. For detailed help and support, you’d need to visit the manufacturer’s website.

Find out more about router connection settings.

Which routers are available?

Currently, TalkTalk offers two routers. These are:

The Essentials router is a little cheaper and perfect for general users. It has two Ethernet ports meaning you can connect two devices by wired connection at the same time and you can connect more by wireless connection. You’ll get this for free when you sign up for SimplyBroadband and Essentials TV plan. Find out more about the Essentials router.

Our Plus router is our most powerful router. It’s a bit more, but ideal for those customers that want a little bit of a boost, such as those on Plus TV and our Superpowered Fibre customers. Plus routers offer better speed and Wi-Fi range than the Essentials router. It also allows customers to connect up to four devices by wired connection at one time and even more by wireless connection. You’ll get this for free when you sign up for a Plus TV plan. Find out more about the Plus router.

You can also buy either of these yourself from The TalkTalk shop.

 

I’m still waiting for my router – where is it?

If you've order a router as part of a TalkTalk package you can track it in My Account. To do this:

1.       Log in to My Account

2.       Click track order on the top left of the screen

3.       Click view your delivery status to find your tracking number

4.       Now head over to Royal Mail Track and Trace to track your delivery

5.       Simply enter in your 13 character reference and click Track to get an update on your delivery status

Alternatively, contact us  and we will be able to provide you with a tracking number.

If you've ordered any equipment from our Online shop, you'll be able to track this on the Order Tracking website

 

Now I have my new router, how do I replace the old one?

There’s nothing special you need to do. Simply replace the old kit with the new kit you receive in your router box.

See a more detailed guide on setting up your router.

Can I recycle my old router?

Yes you can. Recycling old routers is great for the environment and helps reduce both yours and TalkTalk’s carbon footprint.

To recycle your old router, contact us and we’ll provide you with a pre-paid returns bag to send your old router back to us in.

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