Account & Billing help

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Important notice
Update 05/03 00:04 - Some customers have reported that their Sky boost and On Demand channels are not appearing in the TalkTalk TV episode guide. This can be resolved with a manual update or by leaving the set top box on overnight for an automatic update. Go to for instructions on manually updating your set top box.
Update 12:10 25/02 - Some customers have reported that their recently created TalkTalk email accounts are not showing emails when accessed from If you have recently created an email account and can't receive email then log in at There's no need to call us if you are affected, we'll update you Online when this issue has been resolved.
Important advice to protect yourself from phone scams
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