Some customers using an @tiscali.net email address to log into MyAccount have reported issues gaining access. We are working hard to resolve this issue asap. If you need to check your account please contact us
Your TalkTalk mobile monthly plan and additional charges will be detailed on your TalkTalk Mobile bill. You can use My Account at any time to check your bill and usage online.
Direct Debit is the only way to pay your TalkTalk bill. Payment by another method will incur a non direct debit fee of £4.50 per month.
Where a Direct Debit has been cancelled for whatever reason, we may accept a one-off payment by credit card to settle any outstanding balance on the account. You will need to have a Direct Debit set-up for all subsequent monthly payments.
If you have yet to set-up a Direct Debit, please contact us as soon as possible on 0870 087 8751 (or 2883 from a TalkTalk mobile phone).
Your first bill may be different to what you were expecting. This is because it will include a charge that covers the time from when your service went live up to your first billing date. For example, if your service went live on the 10th of July, and you were billed on the 16th of July, you would be charged based on a daily rate for this period as well as a full month charge in advance for your services from the 16th July to 15th August.
Also, if you have activated any services within that billing period, you will be charged a Part Month charge - so this could also explain the reasoning behind a larger first bill.
If you go over your usage limit during the billing period, the additional cost will be calculated and billed the following month.
This will depend on when you joined, as you will be allocated a billing date based on when you placed your order.
You can check your next payment date by looking at your bill – it is clearly marked at the top. You can also use My Account to check your bill online.
Paying by Direct Debit is the only required method to pay your monthly TalkTalk Mobile bill. If you pay us by another method, you will be charged a non Direct Debit fee of £4.50 (this will be charged on each bill).
Please contact Customer Services on 0870 087 8751 (or 2883 from a TalkTalk mobile) to update your Direct Debit details. Please note: You must update your Direct Debit details at least 14 days before your billing date in order for your next payment to be taken from your account. Your new Direct Debit details must be in the same name as your current details.
The following charges may apply:
SIM only customers are required to give 30 days notice when canceling their mobile service. Any monthly charges will be calculated on a pro-rated basis to ensure you are only billed for the days that the service was available to you, i.e., 30 days from the point at which you cancel your service.
Yes, there is a usage limit set on each Mobile account for out of bundle and Roaming charges. Your monthly line rental and any boosts you may pay for are not part of this limit. The limit is there to protect our customers from running up excessively high monthly bills. You can see the usage limit on the front page of your monthly Mobile invoice.
Please note that the usage limit does not act as a bar and you may be able to incur charges which result in you exceeding your usage limit. If this happens, you will still be liable to pay for all charges incurred in excess of your usage limit.