With our new online service we’ve taken the stress out of moving home so it couldn’t be easier. You'll find the best TalkTalk home move deals online, plus you can choose a date that works for you, upgrade or keep your current services, then relax and tick us off the list. Job done.
For more information on moving home, select an option below:
Before we can place an order for services at your new property we'll need a few details from you. When you use our online service to arrange your home move we'll need you to know:
It may help if you know if there is a phone socket in your new property and what type of socket this is. It is not essential though and our home movers team can check to see if the property has ever had a phone supply. For more details see Does my new home have a phone line?
Try to let us know at least 14 days before you move to make sure your old service is cancelled on the day you move.
We have three broadband and phone packages available - SimplyBroadband, Essentials TV and Plus TV. If you have broadband with TalkTalk and you're on a different plan to the above you'll need to choose one of our current packages when you move.
You can add boosts to your account to make sure you have all the services you need in your new property. The exact services available to you will depend on availability in your area.
If you've signed up to Value Line Rental less than 12 months ago, you can take this with you to your new home. Our dedicated Home Movers team will arrange this for you. Any other promotions and offers will be removed when the home move takes place.
We'll keep you up to date with the progress of your orders by text message or e-mail. You'll be sent a Welcome Pack for your new home and you can track your order in My Account.
Unfortunately you're unable to take your number with you when moving home, we're working hard to improve this process and it should be available soon.
Yes, your TalkTalk email address will not be affected when you move home.
If you do not need broadband at your new home, you will need to cancel your service.
In some cases, once your phone line is activated we may have to set up your broadband services separately. This means that depending on the type of lines in your area, your broadband may go live a few weeks after your phone line.
If your broadband is still not up and running after this period, or you have any queries please contact us.