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Here is a list of the most common questions about changing your mobile plan.
Make sure you know which size of sim you'll need for your phone. If you need to change your sim to a different size please contact us.
Yes, if you want to upgrade to a plan with more inclusive minutes, texts and data go to My Account where you’ll be able to change your plan in the Manage your Mobile section. Whilst you’re there you’ll also be able to add a mobile Boost to tailor your plan even more. If you want to consider downgrading your plan please Contact us.
We'll be happy to discuss how you use your phone and will be able to move you to an alternative plan if it would suit you better. You’re allowed to move up or down the plans at any time to suit your needs. Please note, if you’re currently receiving a promotional offer this may not be carried forward when changing plan.