TalkTalk Help

Claim my Voucher Offer

Find out how to redeem your promotional vouchers such as Love2Shop or Invite a Friend by selecting the relevant tab below. 

 

Am I eligible?

To receive the offer, you must have signed up online during the promotional time.

You must also:

  • Have an existing phone line* 
  • Be registered for My Account

To check that your order was eligible, simply refer to your order confirmation email.  This email will only include information on claiming your vouchers if you're eligible to receive them.

* If you need a new line or telephone number you won't be eligible for this offer.

 

Claiming vouchers

If you're eligible for Love2Shop vouchers, these can be redeemed by registering or logging into My Account. You won't need to fill in any forms, as our system will automatically recognise that you're a My Account user. Your vouchers will be sent out within 28 days of your TalkTalk services going live via Royal Mail or a courier depending on their value. 

 

I haven't received my vouchers

We're sorry to hear that your vouchers haven't reached you yet. Please ensure you've allowed 28 days from the date your services went live. After this point, please complete the form below so that we can trace them for you. We aim to respond to your query within 48 hours.

Voucher Enquiry Form

Am I eligible?

To receive this offer, please ensure you and your friend meet the requirements below. The vouchers will only be sent out after your friend's TalkTalk services have been activated.

The referrer must:

  • Be an existing TalkTalk customer
  • Have recommended a friend by clicking the Invite a Friend banners and following the steps to send the invite via Social Media or email.

The friend must:

  • Sign up to TalkTalk using the personalised invitation link emailed to them.
  • Have an existing phone line*
  • Be registered for My Account

* If you need a new line or telephone number you won't be eligible for the Love2Shop vouchers. 

 

Claiming vouchers

If you're eligible for the Invite a Friend vouchers, your friend must have signed up to TalkTalk using the personalised invitation link emailed to them. 

  • Amazon Gift Certificate (Referrer): A voucher code will be emailed to the address you registered for the Invite a Friend promotion with, and you should receive this within 28 days from the date your friend's TalkTalk services went live.
  • Love2Shop Vouchers (Friend): Your Love2Shop vouchers will be posted to your home address within 28 days from the date your services went live.

 

I haven't received my vouchers

If you or your friend haven't received your vouchers, please allow 28 days from the date your friend's TalkTalk services went live. After this point, please refer to the voucher type below for further help:

  • Amazon Gift Certificate (Referrer): Please contact support@digitalanimal.com for help tracing your voucher.
  • Love2Shop Vouchers (Friend): Please complete our Voucher Enquiry Form so we can trace your vouchers. We aim to respond within 48 hours.

 

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