TalkTalk Help

Claim my Voucher Offer

Find out all you need to know about claiming your Love2Shop vouchers including checking eligibility, redeeming and tracing your vouchers.

Am I eligible for the offer?

To receive the offer you must:

  • Sign up during the promotional time
  • Place your order to join TalkTalk via our website
  • Have an active and working phone line that you're switching to TalkTalk
  • Be registered for My Account
  • Be keeping your same phone number 


Claiming vouchers

To claim your vouchers, please make sure you're eligible (your confirmation email when you joined us will include the details if you were eligible) and then follow the steps below:

  • Register for My Account. You just need to simply login, our systems will automatically recognise you and do the rest.
  • Allow 28 days after your service has been activated to receive your vouchers. Please Note: 28 days start from the time your service goes live with us and not when the order was placed.

Your vouchers will be sent to you via Royal Mail or a courier depending on their value.


I haven't received my vouchers

We're sorry to hear that your vouchers haven't reached you yet. Please ensure the following:

  • You’ve checked your confirmation email and you are eligible
  • You’ve registered and/or logged into My Account
  • You've allowed 28 days from the date your services went live

After this point, please Contact Us via the Email us option and complete your details so that we can trace them for you. We aim to respond to your query within 48 hours.



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