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Find out how to redeem your promotional vouchers such as Love2Shop or Invite a Friend by selecting the relevant tab below.
To receive the offer, you must have signed up online during the promotional time.
You must also:
To check that your order was eligible, simply refer to your order confirmation email. This email will only include information on claiming your vouchers if you're eligible to receive them.
* If you need a new line or telephone number you won't be eligible for this offer.
If you're eligible for Love2Shop vouchers, these can be redeemed by registering or logging into My Account. You won't need to fill in any forms, as our system will automatically recognise that you're a My Account user. Your vouchers will be sent out within 28 days of your TalkTalk services going live via Royal Mail or a courier depending on their value.
We're sorry to hear that your vouchers haven't reached you yet. Please ensure you've allowed 28 days from the date your services went live. After this point, please Contact Us via the email option and complete your details so that we can trace them for you. We aim to respond to your query within 48 hours.
To receive this offer, please ensure you and your friend meet the requirements below. The vouchers will only be sent out after your friend's TalkTalk services have been activated.
The referrer must:
The friend must:
* If you need a new line or telephone number you won't be eligible for the Love2Shop vouchers.
If you're eligible for the Invite a Friend vouchers, your friend must have signed up to TalkTalk using the personalised invitation link emailed to them.
If you or your friend haven't received your vouchers, please allow 28 days from the date your friend's TalkTalk services went live. After this point, please refer to the voucher type below for further help: