TalkTalk Help

My remote control is not working

If you are experiencing problems with your remote control there are a number of checks you can carry out:

If your remote control has been lost or damaged, you can purchase a new one in the TalkTalk shop.

Sync your remote

It may be that you need to sync your remote control with your YouView box. You can find out how to do that by looking at our More About guide.

 

 

Reset your remote

Try resetting your remote control - simply press and hold the TV button and Red coloured button on your remote at the same time for 5 seconds. You will see the TV and PVR buttons flash red 3 times. Your YouView remote will now be reset.

 

 

Check operation

Make sure that your remote control is operating your YouView box (for instance on the Humax box, press the PVR button on the remote control to make sure, then use the remote as normal). Pressing the TV button on the remote control will enable you to control your TV.

 

 

Reverse a battery

Try putting one of the batteries the incorrect way round in the remote control for a few seconds and then changing it to the correct way round again.

 

 

Check the batteries

Check that your batteries have been inserted correctly or try a fresh pair of batteries in your remote control.

 

 
 

If your problems persist please contact us.

 

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