TalkTalk Help

How is my Superpowered Fibre Broadband installed?

When it comes to installing your Superpowered Fibre Broadband, you won’t need to lift a finger. We’ll book you an appointment with a friendly engineer who will take care of all the technical stuff for you.

For more information, watch our video guide or scroll down for more information.

 

Select a question from the list below to find out more:

What do I do with my new TalkTalk router?

You’ll receive your new TalkTalk router in the post before your engineer appointment. Don’t worry, there’s no need to do anything with it just yet. The engineer will connect it up for you when they arrive for your appointment, along with all the other technical bits. All you need to do is hand it to them.

TalkTalk Plus router

What happens on installation day?

On the day of your appointment, you'll receive a call from the engineer telling you they are on their way and that there will be a short disruption to your phone service (usually between 15 and 20 minutes).

When the engineer arrives at your home, they will ask you where you master socket is. Don't worry if you don't know, they'll be able to hunt it down for you.

The engineer will then make sure the speed your line is receiving is 15Mb or above. If your speed falls below that, the engineer will log a fault with the line and investigate. You’ll still be able to use broadband in the meantime.

When all the technical stuff is complete, the engineer will test the connection out on one of your computers to make sure everything is working properly. You’ll then be free to connect devices, like:

Unfortunately, you won’t be able to get broadband while your Superpowered Fibre Broadband is being installed. However, once it’s complete you’ll be free to go online and surf the web at much faster speeds than you experienced before.

How long will installation take?

Typically installation takes around two hours. However, it can take a little longer, depending on the complexity of the setup in your home and the location you’d like the router in. If you have a very simple setup, you’ll probably find you’re ready to go in less.

Can I change my engineer appointment?

Yes, you can. To change your engineer appointment, simply sign into My Account and select the Amend Fibre Appointment section from the menu on the right. You’ll only see this option if you have an upcoming appointment.

To change your appointment please contact us.

Please note: we need to know about any changes by 1pm one working day before to your engineer appointment, at the latest. If you change the appointment after this or miss the appointment, you may incur additional charges.

Do I need to be there for the installation?

So long as there’s someone that’s over the age of 18 present, the engineer can complete the installation. If this isn’t possible, please reschedule your appointment for a more convenient time.

See above for details.

Can I cancel my order before the engineer visit?

If you wish to cancel your Superpowered Fibre Broadband order, please contact us. You'll need to do this by 1pm one working day before your engineer visit, at the latest. If you call after this time you may incur an additional charge.

Please note: If you choose to cancel your Superpowered FIbre Broadband after installation, early termination charges will apply. Find out more.

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