TalkTalk Help

How do I listen to voicemail - Home Phone

TalkTalk’s home phone Voicemail service takes recorded voice messages for you when you can’t get to the phone or are busy on another call. It’ll store them in your mailbox so you can listen to them when you’re ready.

You’ll receive Voicemail messages if you have either Voicemail or Voicemail Plus activated.

Find out how to activate your Voicemail.

How do I know if I have a message?

You’ll know when you have a message from a special dial tone when you pick up the phone. If you hear a broken or stuttered dial tone, that means you have a message waiting for you.

How do I listen to my messages from my home phone?

To retrieve your TalkTalk Voicemail messages, you’ll need a touch tone phone. You can do simply by dialling 1571 whenever you hear a stuttered dial tone.

When you’ve listened to your message, you’ll hear the following options:

  • Delete your message – dial 3
  • Save your message – dial 2
  • Listen to your saved messages – dial 1 (messages will be saved for 30 days)
  • Call back those who leave you a voicemail  – dial 0 If you’d like to return the call you’ll be charged a 20p connection charge (shown as "Voicemail Call Return" on your bill), in addition to the regular rate of the call. 

How do I listen to my messages remotely from another phone?

To listen to messages remotely, you’ll need to have Voicemail Plus activated. It costs a little each month, but that’s because of all the added extras you get including up to 30 messages, personalised greetings and remote access.

Find out more about Voicemail Plus.

Changing your Voicemail PIN

Before you can listen to your messages remotely, you’ll need to change your Voicemail PIN. You can do this from your own home phone.

To change your PIN, simply dial 1571 and then dial 2 to change your personal options. Now simply follow the instructions you hear on the phone to change your PIN – remember to choose something memorable, make a note of it and put it somewhere safe.

Full mailbox?

If you reach your free standard Voicemail limit of 10 messages, callers will not be able to leave any new messages. Please delete any unwanted messages to free up some space. When you’ve listened to a message you no longer need, simply dial 3 to delete it.

If you need more message storage, please see how to turn on Voicemail Plus that gives you up to 30 messages, personalised greetings and remote access for just £2.55 a month.

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