TalkTalk Help

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We’ve been doing lots of work to get our services back up and running for customers. Now, My Account is up and running with the most popular features and it’s possible to buy or upgrade your services online.

How do I use Ringback?

With Ringback you no longer need to keep trying a number when it’s engaged. Instead, you’ll get a call to tell you when the person you’re trying to call is free and you’ll be connected automatically.

How do I activate Ringback?

Ringback is part of TalkTalk’s Calling Features boost and can be activated from My Account. To do this:

1.       Log in to My Account

2.       Click Phone & broadband in the menu on the left

3.       Select Manage services

4.       Tick Calling Features Boost in the Calling features section

5.       Click Update

How do I use Ringback?

Once activated from your account, you can setup a Ringback alert using your touch tone phone. To do this:

1. When you hear an engaged tone dial

2. Hang up the phone

3. When number you were trying to reach is no longer busy, your phone will ring using a special ring tone

4. When you pick up you’ll be automatically connected to the person you were trying to call

When set, this feature will keep trying for a free line for 45 minutes. You can check that your Ringback request is still on by dialling 


How do I cancel a Ringback?

To cancel a Ringback, simply dial  before you receive your Ringback call.


How much does this feature cost?

If you are a Plus TV customer, then the Calling Features boost (which includes Ringback) is free. If you’re not a Plus TV customer, then it’ll cost a little. £4.10 will be added to your bill each month.


How do I deactivate the Call Features Boost?

Follow the steps you used to activate this feature in My Account, only this time remove the tick next to Calling Features Boost and click Update to confirm.


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