TalkTalk Help

1 of 1
Important notice
We’ve been doing lots of work to get our services back up and running for customers. Now, My Account is up and running with the most popular features, it’s possible to buy or upgrade broadband online and we’re working to get everything else ready as soon as we can whilst we add additional layers of security.

How to use TalkTalk HomeSafe®

HomeSafe® is quick and easy to set up. There's no software to install, and it doesn't slow your computers or devices down. Best of all, it’s free, as part of your TalkTalk service. 

For instructions on how to use TalkTalk HomeSafe® please click through the below tabs for more information. If you would like to read more about HomeSafe®, take a look at our HomeSafe® overview for more information.

Internet matters

Keeping your children safe online matters!
43% of children aged 12-15 own their own tablet. That's why we support Internet for all the advice and resource you need to protect your children online.



Kids Safe is part of our free HomeSafe® package designed to protect children online. We've made this feature easy to control via My Account so you can adjust it to your family's needs.

What types of websites are blocked?

Kid Safe offers nine categories of websites, allowing you to easily block some or all of them. When you activate Kids Safe, you’ll see prompts to help you decide which categories to block. Sites unsuitable for under 18’s include: Dating, Drugs, Alcohol and Tobacco, Gambling, Pornography, Suicide, Self-Harm, Weapons and Violence. Other sites include: file sharing, games and social networking.

We regularly review the websites in our categories, but if you feel a website should be added to one of the above categories please let us know.

How do I block or allow specific websites?


As part of the Kids Safe feature of HomeSafe® you have a range of ways to filter, block and allow different types of websites to be viewed in your home. 

You can control this feature in My Account, by selecting HomeSafe® from the Extras & offers menu.

Kids Safe Categories


There are 9 categories shown on the right that you can choose to block or allow as part of Kids Safe. By selecting categories in the list, you'll be blocking websites that fall into that specific category for example, if you activate the Gambling filter, websites such as and will be blocked.

Once you've chosen your website categories, click the blue Save Changes button to confirm them. 

Please take care to enter the exact web address you want to block or allow, including the ‘www.’ if it begins with this. If the address is entered incorrectly, this feature won't work.  

Allowing specific websites


You can make sure your favourite websites are never blocked by adding them to your list. For instance, you could activate the Gambling filter, but still access the National Lottery website.

Simply add this website address to your list, and click the allow button which will be highlighted in green as shown on the right.

Blocking specific websites


If there are specific websites which are currently accessible but you want to be blocked (for example simply add them to your list and ensure you select the block button next to each one. This will be highlighted in red, as shown on the right. Confirm any changes you make by clicking the blue save changes button and your new settings will take effect within 2 minutes.


Homework Time gives you the option to block social media and gaming websites that commonly distract your children. The default settings will block the websites between 4:30pm and 6pm or you can set your own time period anytime between Monday to Friday or 7 days a week.

We've made this feature easy to use via My Account. Simply select HomeSafe® from the Extras & offers menu. Switch Homework Time to ON and confirm your change.

What happens when someone tries to access a blocked site?

When you try to access a website that is blocked by Homework Time, you'll see a TalkTalk branded blocking page. You can simply return to your previous page by clicking the Back button on your browser.

The blocking page will give you the following options:

  • Change your HomeSafe® settings via My Account (this requires the account holder to log in).
  • Report a wrongly blocked website to us.

Please Note:Will all social media and gaming websites be blocked?

What happens when someone tries to access a blocked site?

Although no system is 100% failsafe, Homework Time will help block most of these websites. We can't currently block websites that are accessed via a secure login or URL (usually beginning with https://). We are exploring what other security features we can add to HomeSafe® in the future.

Virus Alerts ensure that every computer or device connected to your TalkTalk broadband can be better protected. This is thanks to the warning system, which lets you know when a website you're trying to access is infected with a virus and advises you not to continue.

How do I switch Virus Alerts on?

You don’t need to download or install any software, simply go to My Account and select HomeSafe® from the Extras & offers menu. You'll see the Virus Alerts box, which can be switched ON by ticking the box.

How are Virus Alerts different to anti-virus software?

PC/ Mac security software can be tricky to install, may slow down your computer and only provides protection to the PC or Mac you’ve installed it on.

Our Virus Alerts provide protection for all the devices connected to your TalkTalk home broadband, like games consoles, tablets or smartphones. It's also quick and easy to set up, with no software to install, and won't slow your computers or devices down.

If I have Virus Alerts, do I still need anti-virus software?

Our Virus Alerts complement anti-virus software, so for the best security we recommend both. Virus Alerts protects devices like tablets which can't use anti-virus software, whilst anti-virus software keeps your PC/ Mac protected outside your home and allows you to remove malware (harmful web content).

If you're looking for anti-virus software, why not consider the TalkTalk Super Safe Boost?

Will Virus Alerts prevent all viruses?

Unfortunately no security service can guarantee this, because it takes a while to spot new infections. As soon as we find and recognise them, you'll be protected.

How will I know when Virus Alerts have detected malware?

You'll see the TalkTalk warning page with instructions on what options you have.

You can manage your HomeSafe® settings in My Account, simply select Extras & offers from the menu at the top then click on Manage HomeSafe. You'll see the screen below. 


To turn HomeSafe ON

You'll have the choice to activate Kids Safe, Homework Time and Virus Alerts. To do this you’ll need to click the ON switch (which will be highlighted blue). It’s important when switching on Kids Safe and Homework Time that you confirm this setting by clicking the blue save changes button. Please note: it will take a few minutes for your changes to take effect.

To turn HomeSafe OFF

We recommend keeping HomeSafe® switched on, but if you do decide to switch it off just click the OFF button next to any of the three options (Kids Safe, Homework Time, and Virus Alerts) which will turn it grey. For Kids Safe, you'll see a prompt asking if you're sure you want to switch it off. Simply click the pink button to confirm, and allow a few minutes for your changes to take effect.

Having trouble switching HomeSafe® off? Visit HomeSafe Troubleshooting for further help.

Did you find this answer helpful?

Did it save you from having to contact us?


Thank you for your feedback!

Get peace of mind - stay safe online with our award-winning software, HomeSafe. To activate this free service simply login or register for My Account.

Important notice

How can we improve this answer?

Please leave your feedback below. Your comments can help us improve the information on this page.

Unfortunately we cannot respond to individual feedback. For account related enquiries Contact us.

Thank you for your feedback!