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If you're having problems sending or receiving emails, we're here to help.
Here are the most common reasons for being unable to send email:
If it's none of the above, try waiting a little while and sending again. Often this will fix the problem.
There's often a simple explanation for this. Firstly, check the following:
If the problem continues, it's usually an issue with your account setup. Try setting it up again:
If you're getting an error message when you're using TalkTalk email in a mail client such as Microsoft Outlook, please try the steps below:
If you notice your emails are being blocked or blacklisted by another provider please let us know. When this happens, your emails will usually bounce back to you with a Delivery Failure message confirming why your mail can’t be sent. Simply forward this Delivery Failure email to email@example.com so we can look into this for you.
You’ll receive an automatic email to confirm we’ve received it, and we may be in touch if we need additional information from you.
Please Note: The automatic confirmation email may have gone into your junk or spam folders so please check these.
If you have problems sending or receiving emails using a client then test in our webmail service. This will tell you if the problem is with the client, or with the email service.
Follow these steps to work out if the client has developed a fault:
Close the client - make sure you close the client so that it can't interfere with the test. Look in your running programs to make sure it isn't still running.
Send a test email - Using webmail send an email to yourself. To do this click the compose button, then in the "to" section put your own email address.
Email is not instant, once you have sent the email it may take a little while for it to appear in the inbox.
If the email appears in the inbox in webmail then the problem must be related directly to the client. Check your settings are correct and if you need further assistance contact the client manufacturer.