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If you believe your handset, tablet or SIM has a fault, try the following tips first before contacting us as it may help identify any issue or resolve your problem.
Reboot your phone
Some faults can often be resolved by turning your phone off and back on again. This is always a good thing to try before carrying out further checks.
If you know of other TalkTalk users in your area experiencing similar difficulties but coverage is normally good, then there is a possibility of a network fault in your area.
Check the coverage in your area as this may help determine the cause of your problem.
Make sure your battery shows a full charge. If not, charge for at least two hours and then try to use your mobile again.
If the issue persists, it is likely that the SIM is faulty.
If the issue ceases then it is most likely that you have a faulty handset.
Reboot your tablet
Some faults can often be resolved by turning your tablet off and back on again. This is always a good thing to try before carrying out further checks.
Make sure your battery shows a full charge. If not, charge for at least two hours and then try to use your tablet again.
Once you have carried out the above steps please Contact us and we will help resolve your issue. Please note that if you are advised to return your handset it should be sent by Royal Mail Special Delivery to the address detailed in Return a Handset or Tablet.
Upon receipt of your handset we will evaluate and if identified as faulty will replace with a new one as long as you have all the original parts and packaging. If you have sent your faulty phone and would like an update on the progress, please Contact us.
If you've had your handset more than 28 days and have followed the above steps, please Contact us and we'll try and resolve your issue over the phone. As we have partnered with Carphone Warehouse, we may advise you to take it to your nearest store where they'll arrange for it to be repaired. You might have to pay in some cases, if accidentally damaged for instance, but we’ll let you know before we fix it.
Our warranty period covers the length of your contract.