TalkTalk Help

Installing the Super Safe Boost

Simply sign up and download the Super Safe Boost from My Account.

The Super Safe Boost is only suitable for Microsoft Windows (running XP and above) and Mac computers (running OS X version 10.6.8 Snow Leopard and above). For all other devices e.g. tablets, smartphones etc we recommend activating our Virus Alerts which are free as part of our HomeSafe® package.

Important notice

Your computer must be fully up to date before installing the Super Safe Boost. If the computer is not fully up to date then the installation may fail.

Select your Operating system below for installation instructions.

 

Step 1 of 5: Open the installer

  • Download the file from My Account and then double click the installer icon

Step 2 of 5: Run the Cleanup Tool

  • When the installer starts click Accept and Scan to start the Cleanup tool

Security Warning

  • Wait for the scan to complete

EULA

  • Click Continue when the scan has finished

Enter key

 

Step 3 of 5 : Accept the license agreement

  • The subscription key should be entered automatically

    If the subscription key box is empty then copy the key from MyAccount and enter it now.

Install SSB

  • Click Accept and install to accept the license terms and start the installation

Real-time Protection

  • The Super Safe boost will now install to the computer

Real-time Protection

 

Step 4 of 5: Restart the computer

  • Click the Restart button in the bottom right to restart your computer.

Real-time Protection

  • Once the computer has restarted the installation will continue automatically

Real-time Protection

 

Step 5 of 5: Finish and update

  • Once the installation has finished Super Safe will show you that the PC is protected and will start to update the virus and spyware protection

Real-time Protection

  • Once the latest updates have downloaded your computer will be fully protected

Real-time Protection

 

Step 1 of 6: Download and run the installer 

Download the file from My Account and then open the file from your downloads folder

 

Step 2 of 6: Accept the license agreement

  • Once the installer starts click Continue

When prompted click Agree to continue the installation

 

Step 3 of 6: Install for all users

  • Select Install for all users of this computer and then click Continue

  • Click Install

 

Step 4 of 6: Enter your username and password

  • Enter the username and password for your computer and then click Install Software

  • The installation may take a few minutes depending on how fast your computer is

  • Once the installation completes click the Close button

  • A window might pop up to confirm that the firewall is enabled, if it does click Close

 

Step 5 of 6: Enter your subscription key

  • When the window pops up asking for the subscription key click on Enter Key

  • The subscription key can be found in My Account. Enter the key and click Set

  • Enter your computer username and password and click OK

 

Step 6 of 6: Finish installation

  • Super Safe will update to tell you that the key is valid. Click << Back

  • A confirmation message will appear to confirm that the computer is protected

  • You can check the status of the Super Safe boost by clicking the on the purple T icon in your taskbar.

 

Having problems removing your old security software? Try the removal tool to fix the issue

Norton McAffee
AVG Kaspersky
Bitdefender trial, and paid Trend Micro

Having problems?

Ask the community

 

Internet matters

Keeping your children safe online matters

Want to know more about keeping your children safe online?
 

 

Did you find this answer helpful?


Did it save you from having to contact us?

tick

Thank you for your feedback!

Get peace of mind - stay safe online with our award-winning software, HomeSafe. To activate this free service simply login or register for My Account.

Important notice

How can we improve this answer?

Please leave your feedback below. Your comments can help us improve the information on this page.

Unfortunately we cannot respond to individual feedback. For account related enquiries Contact us.

Thank you for your feedback!