TalkTalk Help

Joining TalkTalk Broadband & Phone

Please select one of the below questions to find out more about joining TalkTalk Broadband and Phone.

How do I join?

Joining TalkTalk couldn't be easier. Just visit our website, choose your package and sign up online. Our friendly web chat agents are online to help you if you have any questions about any of our products or services.

If you prefer to join over the phone, please call us on 0808 108 0483.

I can't find my address / my address is wrong:

If your address isn't listed when you try to sign up to TalkTalk, or there is an error in the address details listed, you will need to contact Royal Mail. If your home is a new build, it could be that it hasn't been added to the Post Office records yet. Visit the Royal Mail website to add or amend your address details. It can take up to 24hrs after Royal Mail confirmation to update on our systems, so please retry placing your order after this time.

TalkTalk Broadband & Phone Plans and Prices

We have a range of plans to suit everyone’s needs, simply visit Our current plans for more details of our latest plans and prices.

Can I keep my Phone Number?

We aim to make joining us as easy as possible, and in most cases we can help you bring your number to TalkTalk. When you place your order we'll let you know if this is possible, and if we can't transfer your number, we'll provide you with a new one.

Visit Can I keep my phone number? for more information

I don't have a landline phone number or line, can I join?

Of course. We offer a great value new line installation service for just £50. An engineer will need to visit your home to install your new line, and we'll arrange a convenient date and time with you when you place your order.

The new line installation charge will be added to your first TalkTalk bill. For more information and to sign up, see our plans.  When you have selected your chosen package, simply select New to TalkTalk, then click the link for  'Don't have a landline number?' which will allow you to sign up without entering a phone number.

Do I need a Migration Authorisation Code (MAC)?

A Migration Authorisation Code (MAC) allows broadband users in the UK to switch from one provider to another. 

Not all customers need to provide this, it just depends what type of broadband service you receive. When you sign up to TalkTalk, we'll check your service and if a MAC is needed we'll let you know. For more information, see How can I get a Migration Authorisation Code?.

Do I need to contact my old provider?

Your services with your old provider will usually cease when your TalkTalk services go live, but it's worthwhile checking with them once everything is up and running just to make sure your previous contract has ended. 

How long does it take?

We aim to get your services activated as soon as possible. Your activation date will depend on whether we're activating your existing line or installing a new line.

Existing line:

Your activation date will be approximately 15 days after you placed your order. You'll receive your router in the post shortly before your services are due to be activated. You can check your activation date in your welcome pack or visit Track my order.

 

New Line Installations:

Your activation date will depend on the date you have chosen for your engineer visit. You can check this in your welcome pack or visit Track my order.

Is there a contract?

We offer 12, 18 and 24 month contracts depending on your chosen package. For more information on our current packages and latest offers, see TalkTalk Packages.

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