TalkTalk Help

Change my Name

If you have changed your name and want to change the name on your TalkTalk account please download and complete a change of name form and return it to us with copied Proof of ID.

If you have noticed a mistake in the details we hold for you, please see My details are incorrect.

 

Proof of ID

Data Protection regulations mean we have to ensure that we are protecting our customers personal information. This is why we have to request proof of a name change. Acceptable Proof of ID includes:

  • Statutory Declaration - Change of Name
  • 2 Bank statements for the same account, showing the change of name
  • 2 Council Tax statements for the same account, showing the change in name
  • Marriage Certificate
  • Decree Absolute
  • Deed Poll Confirmation

Please only provide copies as documents will not be returned.

 

Where do I send the completed forms to?

All change of name requests including Proof of ID should be sent to:

The TalkTalk Group
PO Box 346
Southampton
SO30 2PW

The change of name will be processed within 14 days of TalkTalk receiving the completed form.

 

Note: A name change does not involve a change of account holder. If you would like to change the ownership of your account to someone else you can, but there is a different process to follow. You can also authorise another person, such as your partner or relative, to make changes to your account. Visit Change the owner of your account for more details.

 

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