TalkTalk Help

My details are incorrect

We always aim to ensure the details we hold for you are accurate. If you do notice that any of the details we hold for you contain a mistake please refer to the below information.

 

Personal details

The personal details section in My Account allows you to view and amend the contact and broadband login details for your TalkTalk accounts. If you wish to update these details you can simply click on the Add/Edit button to the right of the field where available. To change your name or address please see the instructions below.

 

Updating your name

If you wish to change your name the steps you need to follow differ depending on the type of change you require.

Incorrect spelling - Simply contact us and let us know how your name currently appears on your account and the correct spelling and we will make sure our records are updated.

Change of name - If you have changed your name you will need to follow our change of name process as additional information is required.

Change of ownership - If you wish to transfer your account to someone else you will need to complete our change of ownership process.

 

Updating your address

Incorrect spelling - Simply contact us and let us know how your address currently appears on your account and the correct spelling and we will make sure our records are updated.

Moving Home - If you are moving property then you can use our quick and easy online home move service to transfer your services to your new property. 

Billing address - It is not possible to change the address your bills are sent to in My Account. If you wish to amend the address or confirm the billing address we hold for you, please contact us and we can arrange this.

 

Updating your email address

If the email address we hold for you is incorrect, you can update it in My Account. For instructions on doing this please see Update My Account login email address and password

 

Updating your Date of Birth

It is not possible to change your date of Birth in My Account. If you wish to amend your details, please contact us and we can arrange this.

 

Updating your contact number

Home phone - It is not possible to change your home phone number. If you would like us to contact you on an alternative number you can provide these under Mobile and Marketing phone number.

Mobile - To update the mobile number we hold for you, simply click Add/Edit to the right of the field.

Marketing phone number - To update the number we use for marketing calls, click the Add/Edit option to the right of the field.

 

Direct Debit details

If you have changed your bank or your Direct Debit instruction has been cancelled you can create a new Direct Debit in My Account. For more details on how to do this see Change my Direct Debit details

 

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