TalkTalk Help

Managing your email addresses in My Account

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Our engineers have identified that some customers are having issues accessing their @talktalk.net email account. This isn't affecting the actual emails, which are still being delivered correctly, more information here

To create and manage your email account, you'll need to be a TalkTalk customer and registered for My Account. Here, you can add and remove email addresses and manage your email passwords too. If you aren't registered for My Account yet, sign up here.

 

Log into My Account

 

 

To add or make any changes to your email account, you'll need to be logged into My Account.

Please Note: Your My Account log in details might not be the same as your TalkTalk email ones - it will depend which email address you registered for My Account with.

Log into My Account

Problems logging in?

 

 

View your email address details

 

  1. To add or make any changes to your email account, you'll need to be logged into My Account.

    If you have already logged in then skip to step 2

    Please Note: Your My Account log in details might not be the same as your TalkTalk email ones - it will depend which email address you registered for My Account with.

    Log into My Account

    Problems logging in?

  2. Depending on your My Account, either:

    • Hover over Profile and settings in the top navigation bar and select Login details from the menu.

    OR

    • Click on Profile & Settings, then on Manage your email and password.

    You'll be presented with a list of active email addresses associated with your account.


    My Account

     

 

 

Create and manage your email addresses & passwords

 

  1. To add or make any changes to your email account, you'll need to be logged into My Account.

    If you have already logged in then skip to step 2

    Please Note: Your My Account log in details might not be the same as your TalkTalk email ones - it will depend which email address you registered for My Account with.

    Log into My Account

    Problems logging in?

  2. Depending on your My Account, either:

    • Hover over Profile and settings in the top navigation bar and select Login details from the menu.

    OR

    • Click on Profile & Settings, then on Manage your email and password.

    You'll be presented with a list of active email addresses associated with your account.


    My Account

     

  3. Next to each email address you'll see the following options:

    • Delete your email address A  Please Note: If you choose this option, the email address and associated email account, including contacts and mail will be permanently deleted. Once your address is deleted we can't recover it, so you'll be prompted to confirm you want to 'delete forever' before this change is made.
    • Change your email password B Remember that email passwords are case sensitive.
    • Use this email address for My Account: c Select this option to set one of your email addresses as your My Account username and the destination for your online bills. 
    • Create a new or additional email address: D You can have up to 5 email addresses so this option will be greyed out if you have reached this limit. When you add a new email address, you'll be asked to choose a password for it too.
      It can take up to 30 minutes for your email account to be ready after creating it.

      Once you have created an email address take a look at how to access your emails or some of the features available when using webmail.

    • Alternate email address: This is the address we send your email password reminder to if you forget it.
  4. Once you've made your changes, click Confirm. You'll receive confirmation that the changes have been successful.

     

 

 

Change your password

 

  1. To add or make any changes to your email account, you'll need to be logged into My Account.

    If you have already logged in then skip to step 2

    Please Note: Your My Account log in details might not be the same as your TalkTalk email ones - it will depend which email address you registered for My Account with.

    Log into My Account

    Problems logging in?

  2. Depending on your My Account, either:

    • Hover over Profile and settings in the top navigation bar and select Login details from the menu.

    OR

    • Click on Profile & Settings, then on Manage your email and password.

    You'll be presented with a list of active email addresses associated with your account.


    My Account

     

  3. Next to each email address you'll see the option to Change your email password. B

    Select Change password next to the email address you want to change

  4. Enter your new password into the New password and Confirm password boxes, and then select the Confirm button.

    Once this is done, you can use your new password to access the email account you created it for.

    It can take up to 5 minutes for the password to update and allow you to log in.

    These steps will only change your webmail password, if you want to change other passwords look at updating TalkTalk passwords.

 

 

Deleting an email account

 

  1. To delete your email account, you'll need to be logged into My Account.

    If you have already logged in then skip to step 2

    Please Note: Your My Account log in details might not be the same as your TalkTalk email ones - it will depend which email address you registered for My Account with.

    Log into My Account

    Problems logging in?

  2. Depending on your My Account, either:

    • Hover over Profile and settings in the top navigation bar and select Login details from the menu.

    OR

    • Click on Profile & Settings, then on Manage your email and password.

    You'll be presented with a list of active email addresses associated with your account.


    My Account

     

  3. You will now get an option to delete your email address A  Please Note: If you choose this option, the email address and associated email account, including contacts and mail will be permanently deleted. Once your address is deleted we can't recover it, so you'll be prompted to confirm you want to 'delete forever' before this change is made.

    I'm no longer a TalkTalk customer: Once you leave TalkTalk, your email account will remain active but you won't be able to manage it via My Account. We recommend switching to another email provider after this point. 

 

 
 

 

If this is the first email account you created you may be interested in our article for accessing your emails or take a look at some of the features available to you when using webmail.

 

Problems with email?

Email Troubleshooting

 

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