TalkTalk Help

My remote control is not working

If you are experiencing problems with your remote control there are a number of checks you can carry out:

If your remote control has been lost or damaged, you can purchase a new one in the TalkTalk shop.

Sync your remote


It may be that you need to sync your remote control with your YouView box. You can find out how to do that by looking at our More About guide.

 

 

Reset your remote


Try resetting your remote control - simply press and hold the OK Button button and Youview power button (top left)  on your remote at the same time until the LED blinks twice then enter 977 on the remote. The remote is now reset and you should be able to use.

 

Check operation


Make sure that your remote control is operating your YouView box (for instance on the Humax box, press the PVR button on the remote control to make sure, then use the remote as normal). Pressing the TV button on the remote control will enable you to control your TV.

 

 

Reverse a battery


Try putting one of the batteries the incorrect way round in the remote control for a few seconds and then changing it to the correct way round again.

 

 

Check the batteries


Check that your batteries have been inserted correctly or try a fresh pair of batteries in your remote control.

 

 
 

If your problems persist please contact us.

 

Did you find this answer helpful?


Did it save you from having to contact us?

tick

Thank you for your feedback!

Get peace of mind - stay safe online with our award-winning software, HomeSafe. To activate this free service simply login or register for My Account.

Important notice

How can we improve this answer?

Please leave your feedback below. Your comments can help us improve the information on this page.

Unfortunately we cannot respond to individual feedback. For account related enquiries Contact us.

Thank you for your feedback!