We're sorry, your web browser is not compatible with our siteSome areas of the site may not look quite right, and other areas may not function as expected.
If you are experiencing problems with your remote control there are a number of checks you can carry out:
If your remote control has been lost or damaged, you can purchase a new one in the TalkTalk shop.
It may be that you need to sync your remote control with your YouView box. You can find out how to do that by looking at our Remote Control Setup Guide.
Try resetting your remote control - simply press and hold the button and Youview power button (top left) on your remote at the same time until the LED blinks twice then enter 977 on the remote. The remote is now reset and you should be able to use it.
Check that your batteries have been inserted correctly or try a fresh pair of batteries in your remote control. If you have the remote version with the battery indicator, it will light up to tell you when your batteries are low.
If your problems persist please contact us.