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Set up a Direct Debit online

Paying by Direct Debit is the easiest way to pay your bill, and it saves you money too, because there are no additional charges for this kind of payment. You can currently save £54 a year using this method.

Paying by Direct Debit will:-

  • Save you time every month, because your bill will be paid automatically
  • Avoid the risk of your phone or broadband being disconnected due to a delay in payment
  • Give you time to check your monthly bill and raise any queries before the Direct Debit is made

 

How do I set up a Direct Debit?

To set up a Direct Debit, visit the Manage payment method page in My Account, select your payment method and enter your bank account details.

Alternatively, you can set up a Direct Debit by post - just complete and return our Direct Debit mandate form.

Once set up, all charges including packages and calls will be deducted from your account automatically, normally within 7 days of your bill date. Please note that there will be a charge if the payment is refused by your bank.

 

How do I change my existing Direct Debit details?

Visit the Manage payment method page in My Account and enter your new details.

 

Can I pay by another method?

Visit making payments for information on the range of payment types we accept.

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