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Important notice
Every year countless people are targeted by phone scammers and criminal organisations. Sadly this is a growing problem across all sectors. Here's some advice on how to stay safe.

Phishing Scams

Phishing is a type of Internet fraud. It is the use of emails which appear to come from a legitimate company to trick people into giving out confidential information including usernames, passwords or bank and credit card details.

Criminals use phishing to steal money and to get access to your Internet and email accounts.

What does a phishing email look like?

Phishing emails are designed to look like genuine messages from legitimate companies. The difference is that they're often missing specific details that a genuine sender would know. They also ask you for private information that the real organisation will already have.


The tell-tale signs of a phishing email

Here are 4 key things to look out for:

  • Does it use your full name? Phishing emails usually use terms like 'Dear Customer' as they do not have your personal details.
  • Does the internet address look correct? Phishers often use addresses that look like a proper address, but have extra words and letters.
  • Are there spelling mistakes or does it seem badly written?
  • Are you being asked to verify your account or personal details? Remember, TalkTalk will never ask you to confirm your billing details by email.

What should I do if I get one?

If you think you've received a phishing email, don't reply to it. If you're sure it's phishing, you can simply delete it. You can always contact the organisation it appears to be from to check if it's real, but make sure you use a contact address you can trust rather than the links in the email.


How do I report a phishing scam to TalkTalk?

If you've received an email pretending to be from TalkTalk, please let us know. Follow the steps below to report it to us:

  1. Open the message and either click Action at the top of the screen, followed by View message source, or click Show Header in the blue message details heading.

  2. A new window or drop down section will open to show the full sender information. it's really important that you send these details to us, as it helps us trace the sender.

  3. Right click on the text and click Select All. Then right click again and click copy. Paste this into a new email and send to

  4. You'll usually get an automatic email to confirm we've received your report, and we'll look into the issue as soon as we can. Please note, we're unable to reply to individual requests.

Important notice

We take your security very seriously and never send emails that ask for personal or security details. If you do receive an email claiming to be from us requesting any of this information you should not reply to it or follow any links it contains. Any links in emails from TalkTalk will only take you to pages containing information about our products or services.


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