TalkTalk have two TV packages with different Set Top boxes. Recording is only possible on the YouView+ box which is provided free of charge with TalkTalk Plus. For more information see Which YouView Box do I have?
If you try to record too many programmes at the same time in the YouView guide, it will create a clash.
Your YouView+ Box will let you know if there is a clash and suggest how you can resolve it by:
Your YouView+ Box lets you record one terestrial channel whilst watching another. You can also record two terestrial channels at the same time while watching another from On Demand, Internet Channels, Catch Up, My View or the TalkTalk Player. If a programme is available in HD your YouView+ Box will also prompt you to record in HD.
For more information about recording live TV see How do I record programmes on my YouView+ Box?.
This message is presented when you try to record using a YouView Box as it does not have recording capabilities. The YouView box is provided free of charge to customers taking TalkTalk Essentials TV. To take advantage of recording live TV, you can upgrade to TalkTalk Plus TV and receive your free YouView+ Box.
It is not possible to record directly from an On Demand player. All available On Demand programmes are ready to watch whenever you are, and there is no limit to the amount of times you can watch a programme when it's online.
Please be aware that some On Demand content has end dates when they are removed from the service and may not be available for long periods of time.
To record TV Boost channels, please make sure your YouView+ box is up to date and is able to connect to the internet. For instructions on updating your YouView+ box, see How do I check and update the software version on my YouView Box?.
If you are experiencing a loss of sound on just one channel it may be a problem with the broadcaster. If the loss of sound is on all channels the following steps will help resolve the issue.
If you have experienced a problem with a recording, the following steps will help identify the cause.
If you have tried all these steps and you are still unable to use the record facility then please contact us.