This is a simple step-by-step guide to set up your router. For more detailed answers visit our Broadband Help section.
To set up your router, please follow the steps below. Alternatively you can watch our video:
Note; If you have ordered Fibre the BT Openreach engineer will set up your router for you along with the BT Openreach modem. To check your Fibre Setup
Make sure you have all the necessary equipment. If any of the below equipment is missing, please contact us.
Find your master socket and unplug all connected devices from it
At your master socket, connect one end of your broadband cable into the microfilter
Connect the other end of the broadband cable into the port marked 'ADSL'
Select the operating system from the list below and follow the step-by-step instructions. If you aren't sure, see How do I check my operating system? If you are connecting more than one PC/Laptop wirelessly simply repeat the steps from the relevant operating system guide below:
You can now connect your wireless devices or games consoles to your network.
If after following these steps, you are unable to connect to the internet, please check your service in the Service Centre
Alternatively, you can always book a BrightSparks engineer visit where one of our friendly and highly qualified engineers will do all the hard work for you for just £50.