TalkTalk Help

Set up Windows Mail for TalkTalk

Setting up Windows Mail to send and receive your TalkTalk emails will depend on whether or not you have used Windows Mail on that computer before.

Setting up Windows Mail on a new computer

Adding TalkTalk email to existing Windows Mail

Setting up Windows Mail on Windows 8.1


Setting up Windows Mail on a new computer

If this is your first time using Windows Mail on your computer, it will automatically run through the steps to set up an email account.

  1. Click the Start globe and then select All Programs and Windows Mail. Wait for Windows Mail to start the setup process.
  2. Enter a name into the Display name box and click Next.

    Windows Mail screen shot
  3. Enter your TalkTalk email address in the E-mail address box and then click Next. If you’re not sure what your email or password is you can find them in My Account.

    Windows Mail screen shot
  4. Select IMAP from the Incoming e-mail server type drop-down list.
  5. Enter into the Incoming mail (IMAP) server box.
  6. Enter into the Outgoing e-mail server (SMTP) name box and make sure the outgoing server requires authentication box is ticked. Click Next.
  7. In the E-mail username box, type your full TalkTalk email address in lowercase.
    Note: This is the same email address that you entered in step 3 above. 
  8. Type your password into the Password box, remembering that it is case-sensitive.
  9. Tick the Remember password box to save your password and then click Next.
    Note: If this option is not ticked, Windows Mail will ask for the password when it tries to download your email.

    Windows Mail screen shot
  10. Click Finish.

    Windows Mail screen shot
  11. You may see the following screen. Notice that your TalkTalk email account is in the Mail section. This should be the default email account. Click Close.

    Windows Mail screen shot

Your email account is now set up. To test it, send an email to your TalkTalk email address and check if Windows Mail receives it.

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Adding TalkTalk email to existing Windows Mail

If you've used Windows Mail on your computer before, the application won't automatically run through the steps to set up your email account. You'll need to navigate to the account configuration screens yourself. To do this, follow these steps:

  1. Open Windows Mail and select the Tools menu at the top of the screen. Then select Accounts.

    Windows Mail screen shot
  2. Click the Add... button.

    Windows Mail screen shot
  3. Select E-mail Account and then click Next. This will initiate the account configuration screens and you can follow the steps above to add your TalkTalk email account.

    Windows Mail screen shot

To add an account to the Mail app on Windows 8.1

  1. On the Start screen, tap or click People.
  2. Swipe in from the right edge of the screen, then tap Settings.(If you're using a mouse, point to the bottom-right corner of the screen, move the mouse pointer up, then click Settings).
  3. Tap or click Accounts, tap or click Add an account, tap or click the type of account you'd like to add, and then follow the instructions on the screen.


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