TalkTalk Help

Setting up TalkTalk email on a Windows Phone

The following steps will help you setup your email address on your Windows Phone. If you’re not sure what your email or password is you can find them in My Account.

If you've already set up your email account but it's not working, try deleting the account then adding it again. Simply tap Settings, then Email + accounts. Tap and hold your email account, then tap delete and delete again. Once you've removed it, follow the steps below:


Step 1 of 10

From the Start screen, swipe in from the right to your App list and tap Settings.

Tap Settings

Step 2 of 10

Select Email + accounts

Select Email


Step 3 of 10

Tap Add an account


Select Add Account

Step 4 of 10

Tap Other account

Select Other



Step 5 of 10

On this page you need to complete the following Sections:

  • Email - Your TalkTalk email address.
  • Password - Remember this is is case sensitive, if you don't remember your password you can check and manage your email addresses in My Account.

Tap Sign In.


Select Add Mail Account

Step 6 of 10

Enter your email address as your name, then make sure your incoming mail server is set to

Complete Incoming email server


Step 7 of 10

Scroll down and check your outgoing (SMTP) mail server is set to



Outgoing mail server

Step 8 of 10

Tap the boxes to select the following (you may need to tap the advanced settings button to see these options).

  • Outgoing server requires authentication
  • The option for using the same username and password for sending email will be pre-ticked.

Tap the tick icon to confirm.


Tap outgoing authentication

Step 9 of 10

Your account is now set up, and will be shown on your email + account screen.

Account set up


Step 10 of 10

To view your inbox, simply tap the mail icon on your home screen.

If you have any problems, head over to Windows Phone support site for more detailed help and troubleshooting.


View Mail



Still have a question? Why not visit our online community.

Did you find this answer helpful?

Did it save you from having to contact us?


Thank you for your feedback!

Get peace of mind - stay safe online with our award-winning software, HomeSafe. To activate this free service simply login or register for My Account.

Important notice

How can we improve this answer?

Please leave your feedback below. Your comments can help us improve the information on this page.

Unfortunately we cannot respond to individual feedback. For account related enquiries Contact us.

Thank you for your feedback!