TalkTalk Help

Super Safe Boost FAQ

Protect yourself and your family online with our award winning software developed by internet security specialist F-Secure. The Super Safe Boost protects you against internet threats including viruses, worms, spyware, phishing attacks and hackers and also includes parental controls.

This software is for Microsoft Windows Computers and Laptops (XP and above) only. To protect other devices e.g Macs, Tablets or Smartphones we recommend activating our Virus Alerts which are free as part of our HomeSafe® package

Is the Super Safe Boost the same as HomeSafe?

They are two different tools which work in different ways. We recommend using them together to offer the best protection against online threats.

  • Super Safe Boost: This is Anti-Virus software for Windows PCs and laptops only which protects against viruses, spyware etc. You need to download this onto your computer.

  • HomeSafe: This is our free network level security which protects all the devices connected to your TalkTalk router e.g. Macs, tablets, smartphones etc. There is nothing to download, you simply activate the Virus Alerts in My Account.

Super Safe Boost Features

The Super Safe Boost includes:

  • Fast and reliable real time virus detection and deletion.

  • Additional protection from spyware and other online threats.

  • Firewall Protection from Hackers.

  • Spam and phishing e-mail protection.

  • Additional Parental controls to ensure your children are protected when the computer is not being used in the home and therefore not protected via HomeSafe.

  • Constantly and automatically updated upgrades to keep you safe from the latest threats.

  • It's easy to activate the Super Safe Boost, visit Signing up to the Super Safe Boost and follow the steps.

Signing up to the Super Safe Boost

To sign up, visit Signing up to the Super Safe Boost.

During the install, you'll be prompted to uninstall any antivirus software which is already installed on your computer. If the software can't be uninstalled, you'll need to do this manually. Refer to the manufacturer instructions for assistance.

Which version of the Boost do I need?

The version you'll need depends on which Windows version you're using. You can download this in My Account.

  • Windows 7 - Version 9 and above

  • Windows 8 - Version 12 and above

Which version of the Boost do I have?

You can check this at any point by following these steps:

  1. Right-click the Super Safe Boost icon in your system tray. This is in the bottom-right corner of your screen next to the clock. If you can't see it, click the arrow to the left to view all the icons.

  2. Select About. Your version will be displayed.

 

Please Note: It's important to use the latest version of the Super Safe Boost, as this will be the most effective version. If you are running an older version, we recommend updating it to ensure you're getting the best performance. Simply uninstall the old version, then install the new one.

 

 

How do I update the Super Safe Boost?

It's easy to update the boost to make sure you have the latest and most effective version.

 
  1. Double-click the Super Safe boost icon on your desktop.

    Desktop Icon
  2. Click Check for updates at the bottom of the screen. The Super Safe Boost will start checking for updates.

    check for updates
    Note: If updates are required they will be downloaded and installed automatically. Several updates may be required and will be downloaded one at a time.
     
  3. When the status changes to Update check is complete, click Close.

    Update confirmation
  4. Click Close again to close the screen.

    Dashboard

Your Super Safe Boost is now updated.

I'm having problems with the Super Safe Boost

If you're experiencing problems with the Super Safe Boost, follow our steps below:

Step 1: Is your device compatible?

Make sure you're only using the software on Windows PC's and laptops (XP and above). The Super Safe Boost isn't compatible with other devices like Mac's, tablets, smartphones etc. If you want to protect these, we recommend activating our Virus Alerts which are free as part of our HomeSafe® package.

 

Step 2: Are you using the latest version?

If you signed up to the Super Safe Boost a while ago, and have been renewing it, you might be using an older version which might not be giving you the best performance. Most issues can be fixed simply by removing the old one and reinstalling the newest version.

You can easily identify whether your Super Safe boost needs updating by checking if your desktop icon matches the one below. If it does, we recommend uninstalling the old version, and installing the new one to get the best from the Super Safe Boost.

 

Old Icon

 

Step 3: Still having problems?

Please contact us for help.

 

 

Internet matters

Keeping your children safe online matters

Want to know more about keeping your children safe online?
 

 

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