TalkTalk Help

TalkTalk HomeSafe® - An Overview

The web is made up of millions of websites, and although most are perfectly safe, some contain viruses or malicious code which can steal your information or damage your computer. Others have content you wouldn't want yourself or your family to see. At TalkTalk we want to help you avoid these internet nasties, so we've developed HomeSafe®, our groundbreaking online protection for the whole family - trusted by 1 million TalkTalk customers.

HomeSafe® is our network-level security which protect every device using your TalkTalk broadband. It’s easy to use and free for TalkTalk customers. We ask all new customers whether they want to activate the service, and we regularly ask existing customers the same question.

HomeSafe® is quick and easy to set up. There's no software to install, and it doesn't slow your computers or devices down. Best of all, it’s free, as part of your TalkTalk service.

HomeSafe® Services

  • Kids Safe - Choose the kinds of websites to block from your home, such as ones with adult content, gambling or drink and drugs. You can also block or allow specific websites in a few simple steps.
  • Homework Time - Don't let the kids get distracted during homework time by choosing when to block social media and gaming sites.
  • Virus Alerts - Protect everyone from viruses and other threats even before they reach your front door. A warning will also pop up if you visit a suspect website.

Is HomeSafe® the same as the Super Safe Boost?

These are two separate tools which work in different ways. We recommend using them together for the best security.

  • HomeSafe®: Network level security which protects all devices connected to your TalkTalk router including Macs, tablets etc. To use, simply activate in My Account.
  • Super Safe Boost: Anti-Virus protection for Windows computers and laptops, to help you keep internet threats at bay. Sign up and download it in My Account.

If you would like more information regarding the use of HomeSafe® then please see How to use TalkTalk HomeSafe®.

Having problems with HomeSafe®? then please see our HomeSafe® Troubleshooting

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Get peace of mind - stay safe online with our award-winning software, HomeSafe. To activate this free service simply login or register for My Account.

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