Here are some of the most common questions about our SIM Only mobile plans.
Our range of leading mobile phones and great value SIM only plans are exclusively for TalkTalk customers.
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Of course you can!
Your TalkTalk mobile SIM card needs to be active before you can transfer your existing number. So once you receive your SIM card just call 2883 from your mobile to activate your service. Our secure automated activation process will ask you a personal question to identify you as the mobile service owner. This is free of charge and should be a quick call. You can also activate your mobile service from a landline telephone. Call 0870 087 8751 to speak to an agent. Have your mobile number to hand as you will need this on the call.
Then, request the transfer yourself online through My Account. You'll need your PAC, your current TalkTalk mobile number and the number you wish to transfer. You'll be able to choose a preferred transfer date (Monday to Friday) and your number will transfer on that day. We’ll do the rest and keep you up to date throughout the transfer with text alerts.
For further details on porting your number see Port my number.
Yes, if you are on one of the older TalkTalk SIM Only plans, just give us a call on 0870 087 8751 or 2883 from your TalkTalk mobile, and we'll arrange it for you.
You'll carry on with your existing inclusive bundles until the end of your current billing period, and then you'll switch to the new plan with the new inclusive bundles. When you change plan we'll let you know exactly when that switch will happen.
Once you've reached the end of the minimum term of your contract, then you can move to a SIM Only plan. If you're not sure when that is, you can log into My Account to take a look.
Almost all mobile phones that work in the UK will work with a TalkTalk SIM card. However, there are a couple of things to be aware of.
To see if your handset is locked, just insert your new SIM into your mobile - if it doesn't work straight away, your handset has been locked.
TalkTalk advise you to contact your current network provider and ask for your handset to be unlocked. Unfortunately, we are unable to help directly in the unlocking process and some operators may charge a small fee. A list of the main operators can be found here
We offer three different types of SIM card:
Standard SIM - This is the regular SIM that you will have been using in your mobile phone for many years. Most older model handsets use the Standard SIM. They measure 25mm by 15mm
Micro SIM - Micro SIMS are now used in most of the latest smartphones. They measure 15mm by 12mm
Nano SIM - Currently Nano SIMS are only used in a small range of phones. They measure 12.3mm by 8.8mm
For more information please see What kind of SIM do I need?
If your needs change part way through the 12-month contract, you have three options.
Just give us a call on 0870 087 8751 or 2883 from your TalkTalk mobile to discuss your options.
We're sure you'll love our SIM plan, but if you do change your mind within the first 7 working days you cancel without any fuss. Beyond 7 days there may be additional fees to pay if you want to cancel, so give us a call on 0870 087 8751 or 2883 from your TalkTalk mobile to discuss your options.
Most UK mobile and UK landline numbers are included in your monthly allowance; however there are some numbers that are chargeable. You'll find a list of these numbers clearly explained here.
Don't forget calls to Customer Services, voicemail, your TalkTalk landline and any other TalkTalk SIM registered to your account don't use up minutes included with your allowance.
Don't worry if you are not at home. Our packaging isn't too large so will fit through most letter boxes. If for some reason it doesn't fit through your letter box, Royal Mail will leave a note with instructions on how to collect the package from your local Sorting Office.
Unfortunately we aren't able to provide you with specific times or days for delivery.