TalkTalk Help

TalkTalk Mobile SIM Only FAQ

Here are some of the most common questions about our SIM Only mobile plans.

Do I have to be a TalkTalk customer to sign up to the SIM Only plans?

Our range of leading mobile phones and great value SIM only plans are exclusively for TalkTalk customers.

Not a TalkTalk Phone, Broadband or TV customer? Sign up online today.

Can I switch to TalkTalk and keep my mobile number?

Of course you can! 

Your TalkTalk mobile SIM card needs to be active before you can transfer your existing number. So once you receive your SIM card just call 2883 from your mobile to activate your service. Our secure automated activation process will ask you a personal question to identify you as the mobile service owner. This is free of charge and should be a quick call. You can also activate your mobile service from a landline telephone. Call 0870 087 8751 to speak to an agent. Have your mobile number to hand as you will need this on the call.

Then, request the transfer yourself online through My Account. You'll need your PAC, your current TalkTalk mobile number and the number you wish to transfer. You'll be able to choose a preferred transfer date (Monday to Friday) and your number will transfer on that day. We’ll do the rest and keep you up to date throughout the transfer with text alerts.

For further details on porting your number see Port my number.

Can I change to a new SIM only plan?

Yes, if you are on one of the older TalkTalk SIM Only plans, just give us a call on 0870 087 8751 or 2883 from your TalkTalk mobile, and we'll arrange it for you.

You'll carry on with your existing inclusive bundles until the end of your current billing period, and then you'll switch to the new plan with the new inclusive bundles. When you change plan we'll let you know exactly when that switch will happen.

I have a TalkTalk handset contract, can I move to a SIM Only plan?

Once you've reached the end of the minimum term of your contract, then you can move to a SIM Only plan. If you're not sure when that is, you can log into My Account to take a look.

What phones can I use a TalkTalk SIM in?

Almost all mobile phones that work in the UK will work with a TalkTalk SIM card. However, there are a couple of things to be aware of.

  • Some networks 'lock' the handsets they sell so they can only be used on their network. If you give your old network a call though, they'll unlock it for you. In some cases that might mean paying a small fee.
  • If you're on a SIM only plan, your BlackBerry will work perfectly fine for all basic calls and texts. If you require BlackBerry services such as BBM, Internet and e-mail, then you will require the Blackberry Boost if you are using a BlackBerry OS7. This also includes an additional 100MB of data!

My phone is locked to my old network, how do I unlock it?

To see if your handset is locked, just insert your new SIM into your mobile - if it doesn't work straight away, your handset has been locked.

TalkTalk advise you to contact your current network provider and ask for your handset to be unlocked. Unfortunately, we are unable to help directly in the unlocking process and some operators may charge a small fee. A list of the main operators can be found here

What kind of SIM card do I need?

We offer three different types of SIM card:

Standard SIM - This is the regular SIM that you will have been using in your mobile phone for many years. Most older model handsets use the Standard SIM. They measure 25mm by 15mm 

Micro SIM - Micro SIMS are now used in most of the latest smartphones. They measure 15mm by 12mm

Nano SIM - Currently Nano SIMS are only used in a small range of phones. They measure 12.3mm by 8.8mm

For more information please see What kind of SIM do I need?

Can I use the SIM Only plan for my BlackBerry?

If you're on a SIM only plan, your BlackBerry will work perfectly fine for all basic calls and texts. If you require BlackBerry services such as BBM, Internet and e-mail, then you will require the Blackberry Boost if you are using a BlackBerry OS7. This also includes an additional 100MB of data!

Can I change from a 12-month SIM Only plan?

If your needs change part way through the 12-month contract, you have three options.

  1. If you just need to change the amount of inclusive calls, texts and data you get, you can switch to one of our other 12-month SIM Only plans at any time.
  2. If you need a new phone, you can move to one of our handset plans and receive a great phone at no extra cost.
  3. If you'd prefer to cancel your SIM altogether, then you can do so by agreeing to pay the charges equivalent to your remaining contract period in one go on your next bill.

Just give us a call on 0870 087 8751 or 2883 from your TalkTalk mobile to discuss your options.

Will I have a chance to change my mind?

We're sure you'll love our SIM plan, but if you do change your mind within the first 7 working days you cancel without any fuss. Beyond 7 days there may be additional fees to pay if you want to cancel, so give us a call on 0870 087 8751 or 2883 from your TalkTalk mobile to discuss your options.

What calls are included in the free minutes?

Most UK mobile and UK landline numbers are included in your monthly allowance; however there are some numbers that are chargeable. You'll find a list of these numbers clearly explained here.

Don't forget calls to Customer Services, voicemail, your TalkTalk landline and any other TalkTalk SIM registered to your account don't use up minutes included with your allowance.

What happens if I'm not at home for the SIM card delivery?

Don't worry if you are not at home. Our packaging isn't too large so will fit through most letter boxes. If for some reason it doesn't fit through your letter box, Royal Mail will leave a note with instructions on how to collect the package from your local Sorting Office.
 
Unfortunately we aren't able to provide you with specific times or days for delivery.

Don't worry if you are not at home. Our packaging isn't too large so will fit through most letter boxes. If for some reason it doesn't fit through your letter box, Royal Mail will leave a note with instructions on how to collect the package from your local Sorting Office.

Unfortunately we aren't able to provide you with specific times or days for delivery.

 

How do I know how many free minutes, texts and data I have left?

You can track your Mobile bundle usage and any out of bundle charges at any time in My Account. Please see tracking your mobile usage for full details.

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