TalkTalk Help

I have a faulty TalkTalk mobile/tablet

If you believe your handset, tablet or SIM has a fault, try the following tips first before contacting us as it may help identify any issue or resolve your problem.

 

How can I check if my handset is faulty?

Reboot your phone

Some faults can often be resolved by turning your phone off and back on again. This is always a good thing to try before carrying out further checks.  

Coverage check

If you know of other TalkTalk users in your area experiencing similar difficulties but coverage is normally good, then there is a possibility of a network fault in your area.

Check the coverage in your area as this may help determine the cause of your problem.

Battery check

Make sure your battery shows a full charge. If not, charge for at least two hours and then try to use your mobile again.

SIM check

  1. Remove your SIM card from your handset and clean with a dry cloth.
  2. Replace and try to register your handset to a different network.
  3. After the error message has shown, register back to TalkTalk.
  4. If you are still encountering the same difficulty, try your SIM in a different handset.

If the issue persists, it is likely that the SIM is faulty.

If the issue ceases then it is most likely that you have a faulty handset.

 

How can I check if my tablet is faulty?

Reboot your tablet

Some faults can often be resolved by turning your tablet off and back on again. This is always a good thing to try before carrying out further checks.  

Battery check

Make sure your battery shows a full charge. If not, charge for at least two hours and then try to use your tablet again.

 

What happens if my handset/tablet becomes faulty within 28 days of purchase?

Once you have carried out the above steps please contact our customer services team on 0870 087 8751 who will help resolve your issue. Please note that if you are advised to return your handset it should be sent by Royal Mail Special Delivery to the address detailed in Return a Handset or Tablet.

Upon receipt of your handset we will evaluate and if identified as faulty will replace with a new one as long as you have all the original parts and packaging. If you have sent your faulty phone and would like an update on the progress, please contact our customer services team on 0870 087 8751.

 

What happens if my handset/tablet becomes faulty after 28 days of purchase?

Our warranty period covers the length of your contract. We have partnered with Carphone Warehouse allowing you to conveniently take it to your nearest store where they will arrange for it to be repaired. You might have to pay in some cases, if accidentally damaged for instance, but we’ll let you know before we fix it.

 

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