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We’ve been doing lots of work to get our services back up and running for customers. Now, My Account is up and running with the most popular features and it’s possible to buy or upgrade your services online.

Understanding your bill

At TalkTalk, we aim to make your bills simple and easy to understand. The below points will help explain your regular TalkTalk TV, phone and broadband bill, so it’ll be easier to keep control over your spending. If you need help understanding your mobile bill see About my TalkTalk Mobile bill.

There is a charge I was not expecting

If your bill is more than you were expecting, please refer to your Bill Breakdown in My Account. This will detail all the individual charges that make up your bill. If there is a charge that you were not expecting, please see Common questions about your bill.

If you are using the Talk2Go App, please visit Talk2Go App Billing to see how this will appear on your bill.

Example Monthly Bill Summary

This section gives an overview of payments, credits and charges and shows you an example of when the balance is due to be taken.

TIP: When viewing your bill, simply hover your mouse over an information icon Add for more details.

Example Bill

AddYour bill summary

Previous balance £68.00
Payments made -£68.00 CR
Adjustments £0.00
New charges £54.63
  • Package
  • TV extras
  • Broadband extras
  • Phone extras
  • £35.20          
  • £0.00          
  • £0.00          
  • £16.93          
Total amount payable  inc VAT £54.63 
   Direct Debit date: 22 April 2015 View details
   Payment will be taken automatically on or immediately after 22 April 2015


Example breakdown of charges

This section provides detailed information about charges and credits applied to an account

This section will detail the package that you're on and line rental charges. You can find details of our latest packages in Our current plans.
If you're subscribed to a TV boost it'll be displayed here. You can find more details about TV rentals you've made by clicking on "View itemised TV usage".
This section will detail any additional charges for your broadband service. 
Charges relating to your phone service will be displayed in this section. This will include your  calling features and call charges. Select 'View itemised calls' to see a full breakdown of all your calls.

AddYour bill breakdown

New charges    
Charges for 0xxxxxxxxx 
Plus TV, Broadband & Phone 18 Apr 2015 - 17 May 2015 £20.00
Line Rental 18 Apr 2015 - 17 May 2015 £17.70
Total package charges   £37.70

TV extras    
TV Rentals
    View itemised TV usage
18 Mar 2015 - 17 Apr 2015 £0.00
Total TV charges   £0.00

Broadband extras    
No additional broadband charges this month    
Total broadband charges   £0.00

Phone extras    
Caller Display 18 Apr 2015 - 17 May 2015 £0.00
Phone Calls
    View itemised calls
18 Mar 2015 - 17 Apr 2015 £16.93
  • Local and National calls (2 calls)
  • Mobile calls (3 calls)
  • International Landline calls (4 calls)
  • £1.08         
  • £0.00         
  • £15.85        
Total phone charges   £16.93

Total new charges £54.63

Part month These are charges or credits for services that have been activated or disconnected part way through your billing period. For more information visit

One off charge These one off charges will not regularly appear in your future bills



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