Broadband help

Previous Next
1 of 4
Important notice
A security bug known as "poodle" could pose a threat to customers online security.
Due to the recent bad weather some customers in the North Wales, Truro and Swansea areas may experience delays to their engineer appointments and some disruption to their services.
Latest Update 27/10 15:50 - Some customers using Apple iOS devices may encounter problems accessing the 'My TalkTalk' app, It has been reported that some customers are seeing the error message "We are unable to retrieve the details for your account. Please try again" when trying to log in.
Some customers with @tiscali.co.uk email accounts are reporting receiving the following error "Login is disabled because there is an issue with your account" when trying to login to webmail. If you are getting this error message please reset your email account password and contact us. To protect our customers we have temporarily suspended some email accounts that were responsible for sending large amounts of spam email from our network.

Introducing the Service Center

Report & Repair

Run a health check on
your system, resolve
and report an issue.

Report & Repair