TalkTalk Help

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Solve your problem with online help

Most queries and problems are surprisingly simple to solve. You'll find the answers to most questions in our detailed online support area.


Still need to get in touch?

If you can't find the answer you're looking for, or need to speak to us directly, you can contact us through the channels below:


  Call us

Please make sure that you call the right number to ensure that your query is answered as quickly as possible.


Department Number Opening Hours
Sales Hotline 0800 049 7802 Mon - Thur  8am  - 10pm
Fri  8am  -   9pm
Sat - Sun  9am  -   8pm
Make a Payment 0870 087 8749


24/7
Broadband Username & Password Retrieval 0870 087 5562 24/7
TalkTalk Mobile 0870 087 8751 Mon - Sun   8am  -   8pm
Cancelling a new order 0870 087 8038 Mon - Sun   8am  -   8pm
Customer Service & Technical Support  0870 444 1820
(FREE from your
TalkTalk landline)

or

0203 441 5550
(National rate number)
 24/7
Newline Customer Services 0870 087 5703 Mon - Sun   8am  -   8pm

Note: 0870 numbers are FREE from your TalkTalk landline

  Email

Important notice

Contacting us by email could mean that you don’t receive a reply for up to 72 hours due to high demand. If your enquiry is more urgent you might want to try one of our other methods such as:

My Account - There are many things you can do online, such as making a payment, viewing your bill and adding and removing boosts.
Live Chat - This will give you a much quicker response with direct access to one of our Live Agents.
Help & Support – If your query is a simple question, try searching for your answer using the search bar at the top of this page.
Visit the TalkTalk Members Forum – Find and Share answers with our forum members.

Use our online form to send us an email.

To help us deal with your enquiry more efficiently, please ensure you have the TalkTalk phone number of the account which the enquiry is regarding & either of the following two pieces of information to hand:


  • The account password
  • Details of the bank account or debit card that you use to pay your TalkTalk bill.

Online email form

  Write to us

Important notice

Please note it could take up to 10 days for you to receive a reply to your letter. For a quicker response to your query, why not try one of the following:

My Account - There are many things you can do online, such as making a payment, viewing your bill and adding and removing boosts.
Live Chat - This will give you a much quicker response with direct access to one of our Live Agents.
Help & Support – If your query is a simple question, try searching for your answer using the search bar at the top of this page.
Visit the TalkTalk Members Forum – Find and Share answers with our forum members.

If you would prefer to write to us, please use the following address:

TalkTalk Correspondence Dept.
PO Box 360,
Southampton
SO30 2LY


To help us deal with your query quickly, please confirm the following information when you write to us. If this information is not included we may need to contact you directly which will delay the progress of your query.


  • Your full name
  • Your TalkTalk Phone or mobile number

And one of the following:


  • 3rd and 6th character of the password we ask for when you speak to Customer Services
  • Last 4 digits of the bank account number or payment card you use to pay for your service
  • TalkTalk Account number
  • Personal security answer provided when you setup your TalkTalk account.

All letters will be sent to the primary billing address unless stated otherwise.

Please also include the best way to contact you about your query, such as your contact phone number or contact address.


  Members Forum

Visit the TalkTalk Members Forum. Find and share answers to your questions with our forum members.

Get help in the Forum


  Twitter

You can now find us on Twitter, where you can tweet your question or issues to one of our dedicated UK based team who will be happy to hear from you.





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