Kids Safe is part of our free HomeSafe® Add package designed to protect children online. Kids Safe lets you block websites you think are unsafe or unsuitable for your children or teenagers, like ones with adult content, gambling or drink and drugs.
We've made this feature easy to control via My Account so you can adjust it to your family's needs.
Kids Safe offers nine categories of websites, allowing you to easily block some or all of them. When you activate Kids Safe, you’ll see prompts to help you decide which categories to block.
Sites unsuitable for under 18’s:
We regularly review the websites in our categories, but if you feel a website should be added to one of the above categories please let us know.
Yes, with Kids Safe you can block or allow specific websites. This is useful for example if you want to access a lottery website whilst blocking ‘Gambling’ websites, or visit your favourite online wine retailer even though ‘Drugs, Alcohol and Tobacco’ sites are blocked.
To use this feature, simply visit My Account and select HomeSafe Add from the Extras & offers menu. You'll be able to add your chosen websites into the relevant section and select allow or block. For step-by-step guidance on setting up this feature, visit How do I block or allow a specific website?
When you try to access a website that is blocked by Kids Safe, you'll see a TalkTalk branded blocking page. You can simply return to your previous page by clicking the back button on your browser.
The blocking page will also give you the following options:
Please Note: The account holder will not receive notification if someone tries to access a blocked site.
The websites you've chosen to block in your Kids Safe settings will be blocked on all devices using your TalkTalk broadband connection. This includes PCs, laptops, Macs, games consoles, mobile phones and tablets that use a web browser.
HomeSafe® Add won't work with applications installed on your phone or computer as these communicate in a different way to a web browser. We're exploring what other security features we can add to HomeSafe® Add in the future.
If you access a website through a VPN, a proxy or a browser that holds its own cache of websites it won't be blocked by HomeSafe® Add as it's not provided by the TalkTalk service.
Although no system is 100% failsafe, Kids Safe will help to protect your family from inappropriate websites.
Kids Safe can't prevent or warn you about Cyber abuse as it filters websites rather than messages from individuals. You can find plenty of information and tips to keep your children safe online in our dedicated Online Safety Centre.
Please Note: We can't block the content presented by search engines as these are links to websites rather than the sites themselves. Some search engines offer their own filtering controls so you may wish to look into this.
If you have a website which you think is being incorrectly blocked by HomeSafe Add please email Homesafe.firstname.lastname@example.org including the following details:
We'll review this feedback and make changes where necessary.