Note; If you have been directed to this article from the YouView Install guide, you will only need to continue with this if you have the below router.
To get the best possible broadband performance, the software of your router needs to be kept up to date. The good news is that on almost all the TalkTalk routers, we do this automatically, so you don't have to worry about it.
The instructions below are only for customers who have the D-Link DSL-2780 router. The software of this router needs to be updated manually. To find out if you have this router, check the picture below or look at the manufacturer's sticker on the back of the router.
We recommend that you complete the update process using a wired connection, so first plug your computer into the back of your router using your yellow Ethernet cable and then select the green Download button below. (If you don't see the Download button, we recommend that you update your browser)
Now all you have to do is download and run the file. During the download, your broadband will disconnect and your router will restart. Don't worry, everything will be up and running again in no time and you should experience an improved service from your router.
By clicking the Download button, you acknowledge that you have read and agree to the TalkTalk Software Licence Agreement.
Even if you have a different router, it’s a good idea to keep your software up to date. Unfortunately, if you use a router which wasn't provided by TalkTalk, we are not able to update the software for you. You will need to visit the router manufacturer's website to find the latest software version and instructions on how to install it.
If you would like to purchase a new router that can be remotely managed by us then please visit our TalkTalk shop.
If after following these steps, you are having any issues with your services please check your connection in the Service Centre