TalkTalk Help

1 of 1
Important notice
We’ve been doing lots of work to get our services back up and running for customers. Now, My Account is up and running with the most popular features and it’s possible to buy or upgrade your services online.

How do I use Call Divert?

Call Divert allows you to forward your calls to almost any other phone number, including your mobile number. You can use this feature to make sure you never miss a call to your landline, no matter where you are.

How much does using this feature cost?

If you are a Plus TV customer, then the Calling Features boost (which includes Call Divert) is free. If you’re not a Plus TV customer, then it's just £4.10 per month.

Each time you divert a call, you will also have to pay the cost of the call from your landline to the number you are diverting to. These will be charged at typical TalkTalk rates or could be included in your minutes, depending on your plan or any boosts you have purchased.

Find out more about rates.

How do I activate it?

Call Divert is part of our Calling Features boost and can be activated from My Account. To do this:

1.       Log in to My Account

2.       Select Phone & broadband from the menu on the left

3.       Now select Manage services

4.       Tick Calling Features Boost in the Calling features section

5.       Click Update

What will make a call divert?

You have three options when it comes to diverting calls and you can confirm these during setup. You can either:

  • Instantly divert: this will divert any calls made to your number instantly. It’s perfect if you have problems on your line or are running a business and have moved number
  • Divert when line is engaged: this will stop you from missing any calls made to your line when it’s busy. Any calls made to your line when it’s engaged will be diverted to your chosen number
  • Divert unanswered calls: with this option any call that’s left to ring for 21 seconds will be diverted to your chosen number. This way you never need to miss a call when you’re out of the house

How do I switch on Call Divert?

To setup Call Divert using your touch tone phone:

1. Dial *

2. Now dial the code of the type of divert you’d like to activate (see Divert codes list below)

3. Dial another *

4. Dial the phone number you’d like to divert your calls to followed by the # key


Divert codes:

To divert calls instantly without having to ring To divert unanswered calls (rings for 21 seconds) To divert calls whenever your line is engaged
2  1 6  1 6  7


How do I check if my Call Divert service is active?

You can check whether Call Divert is on or not at any time using your touch tone phone. To do this:

1. Dial  *  #

2. Now dial whichever Divert code you have active (see Divert codes list above)

3. Confirm it by dialling  #


How do I switch off Call Divert?

To switch off call divert:

1. Dial  #

2. Now enter whichever Divert code you have active (see Divert codes list above)

3. Confirm this by dialling  #


How do I deactivate the Call Features Boost?

Follow the steps you used to activate this feature in My Account, only this time remove the tick next to Calling Features Boost and click Update to confirm.


Call Divert set up during a fault?

If we've set up a Call Divert for you whilst we're fixing a fault with your phone service, this should be automatically removed when the problem is fixed. If you find the temporary call divert is still active, please contact us to remove the divert.


Did you find this answer helpful?

Did it save you from having to contact us?


Thank you for your feedback!

Get peace of mind - stay safe online with our award-winning software, HomeSafe. To activate this free service simply login or register for My Account.

Important notice

How can we improve this answer?

Please leave your feedback below. Your comments can help us improve the information on this page.

Unfortunately we cannot respond to individual feedback. For account related enquiries Contact us.

Thank you for your feedback!