TalkTalk Help

Moving Home with TalkTalk

With our new online service we’ve taken the stress out of moving home so it couldn’t be easier. You'll find the best TalkTalk home move deals online, plus you can choose a date that works for you, upgrade or keep your current services, then relax and tick us off the list. Job done.

 

For more information on moving home, select an option below:

What do I need to tell TalkTalk about my home move?

Before we can place an order for services at your new property we'll need a few details from you.  When you use our online service to arrange your home move we'll need you to know:

  • The full address and postcode of your new home.
  • Your moving date.
  • An alternative contact number (preferably a mobile) and e-mail address.
  • What plan and boosts you would like at your new home.

It may help if you know if there is a phone socket in your new property and what type of socket this is. It is not essential though and our home movers team can check to see if the property has ever had a phone supply. For more details see Does my new home have a phone line?

When should I tell TalkTalk about my home move?

Try to let us know at least 14 days before you move to make sure your old service is cancelled on the day you move. 

How do I take my TalkTalk package with me?

We have three broadband and phone packages available - SimplyBroadband, Essentials TV and Plus TV. If you have broadband with TalkTalk and you're on a different plan to the above you'll need to choose one of our current packages when you move.

You can add boosts to your account to make sure you have all the services you need in your new property.  The exact services available to you will depend on availability in your area.

If you've signed up to Value Line Rental less than 12 months ago, you can take this with you to your new home. Our dedicated Home Movers team will arrange this for you. Any other promotions and offers will be removed when the home move takes place.

What happens once I've ordered?

We'll keep you up to date with the progress of your orders by text message or e-mail.  You'll be sent a Welcome Pack for your new home and you can track your order in My Account.

Can I keep my number when I move?

Unfortunately you're unable to take your number with you when moving home, we're working hard to improve this process and it should be available soon. 

We'll provide you with a new phone number when we transfer your services to your new home, which will be confirmed during the home move process.

Can I keep my email address when I move home?

Yes, your TalkTalk email address will not be affected when you move home. 

What if I need to change or cancel my home move?

We appreciate that moving home does not always go as planned. If you find that your dates change you can update your appointment and move in dates online in My Account.

If you need to cancel your home move please contact us.

My new address details are incorrect, what should I do?

As part of the online home move service, we ask you to provide the full address and postcode of your new home so we can update our records when you move. If you notice an error in the address details we hold for you after you've moved, please contact us.

I need to cancel my service

If you do not need broadband at your new home, you will need to cancel your service.

Why isn’t my broadband working in my new home?

In some cases, once your phone line is activated we may have to set up your broadband services separately. This means that depending on the type of lines in your area, your broadband may go live a few weeks after your phone line.

If your broadband is still not up and running after this period, or you have any queries please contact us.

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