Everything you need to know about moving home with TalkTalk
With our new online service we’ve taken the stress out of moving home, it couldn’t be easier, just choose a date that works for you, upgrade or keep your current services then relax, tick us off the list. Job done.
Yes, your TalkTalk email address will not be affected when you move home.
Unfortunately you are unable to take your number with you when moving home, we are working hard to improve this process and should be available soon.
Try to let us know at least 14 days before you move to make sure your old service is cancelled on the day you move.
We have three broadband and phone packages available - SimplyBroadband, Essentials TV and Plus TV. If you have broadband with TalkTalk and you're on a different plan you will not be able to keep it at your new home. You will simply join one of our current packages
You can add boosts to your account to make sure you have all the services you need in your new property. The exact services available to you will depend on availability in your area.
If you've signed up to Value Line Rental less than 12 months ago, you can take this with you to your new home. Our dedicated Home Movers team will arrange this for you. Any other promotions and offers will be removed when the home move takes place.
Before we can place an order for services at your new property we'll need a few details from you. When you use our online service to arrange your home move we'll need you to know:
It may help if you know if there is a phone socket in your new property and what type of socket this is. It is not essential though and our home movers team can check to see if the property has ever had a phone supply. For more details see Does my new home have a phone line?
We'll keep you up to date with the progress of your orders by text message or e-mail. You'll also be sent a Welcome Pack for your new home. If you are registered for online billing you can also track your orders in My Account.
If you do not need broadband, you will need to cancel your service
In some cases, once your phone line is activated we may have to set up your broadband services separately. This means that depending on the type of lines in your area, your broadband may go live a few weeks after your phone line.
If your broadband is still not up and running after this period, or you have any queries please contact us.