TalkTalk Help

1 of 1
Important notice
We’ve been doing lots of work to get our services back up and running for customers. Now, My Account is up and running with the most popular features and it’s possible to buy or upgrade your services online.

Card Payments

You can make one-off debit or credit card payments in My Account. Someone who is not the account holder can also make payments on an account if necessary. They will need your My Account log in details to do this online. Remember, anyone using a card that is not in their own name must have the cardholder's permission.

  1. Log into My Account
  2. Select on Bills & Payment from the top navigation bar 
  3. Click  Make a card payment
  4. Select the bill you would like to pay (TV, broadband & phone or Mobile)

  5. Enter the amount you wish to pay and click Continue
  6. Confirm the cardholder address is correct and enter the debit or credit card details (unfortunately we do not accept Diners Club or JCB credit cards)
  7. Once you’re happy the details are correct click Make Payment
  8. Depending on your card provider you may be asked to complete an additional 3D Secure check

If you have a Direct Debit set up with TalkTalk and you make a one-off payment online within 3 working days of the Direct Debit due date, the Direct Debit will be taken in addition to the one-off payment. If this applies to you, a notification will be displayed  on the first step in the card payment process.

DD notification

The card details are not stored in any way. As part of Financial Services Authority (FSA) regulations and Payment Card Industry (PCI) compliance we are not allowed to store any card details.


How long does it take to process the payment?

All payments made through My Account are processed immediately. If the payment is successful you'll be notified on screen, and also receive a confirmation email to the address used to login to My Account.

If the payment is not successful you will see an error on the page telling you why the payment did not go through.


My payment is not showing

Your monthly bill will show your account balance at the time of production. If you make any subsequent account changes or payments these will be displayed on your next monthly bill. Your account balance (amount payable) is always displayed on the card payment screen.

In the unlikely event that the payment is not showing in My Account or by your next bill, you'll need to contact us so we can trace it for you. Please make sure you have the below details to hand:

  • TalkTalk Account holder's name
  • TalkTalk Account number
  • Payment Amount
  • Payment Method
  • Reference / Cheque number (if applicable)

Is there a charge for paying by card?

Card payments that you make in addition to a regular Direct Debit are free. Using the one-off card payment facility as your only payment for a monthly bill will mean you're charged a non Direct Debit fee.


What if I have a recurring card payment set up on my TV, Broadband and home phone bill?

If you have a recurring card payment set up for your TV, Broadband or phone service, there will be a monthly charge of £1.99 for payments via this method. 

You can still make one-off card payments in addition to your Direct Debit or Recurring Card payment if you wish. Making a one-off payment will not change your chosen payment method. 

Please note: Recurring card payments are not available on TalkTalk Mobile bills.


Remember, if you make a payment close to your billing date your Direct Debit could still be collected. Any extra payments will be credited to the next monthly bill.



Did you find this answer helpful?

Did it save you from having to contact us?


Thank you for your feedback!

Get peace of mind - stay safe online with our award-winning software, HomeSafe. To activate this free service simply login or register for My Account.

Important notice

How can we improve this answer?

Please leave your feedback below. Your comments can help us improve the information on this page.

Unfortunately we cannot respond to individual feedback. For account related enquiries Contact us.

Thank you for your feedback!