TalkTalk Help

Port my number - To TalkTalk Mobile

Your TalkTalk mobile SIM card needs to be active before you can transfer your existing number.

To activate your service, just call 2883 FREE from your TalkTalk mobile. Our secure automated activation process will ask you a personal question to identify you as the mobile service owner. This is free of charge and should be a quick call.

You can also activate your mobile service from a landline telephone. Call 0870 087 8751 to speak to an agent. Have your mobile number to hand as you will need this on the call.

Here are some of the most common questions about porting your mobile number to TalkTalk Mobile.

 

Do I need to do anything before I transfer my existing mobile number to my TalkTalk SIM?

If you are transferring your number from another network you'll need to request a Porting Authorisation Code (PAC) from them. If you have fulfilled your contract agreement with them they will give you this free of charge. Please note, if you are still within contract they may charge you to issue a PAC and end your contract early.

It's also a good idea to use up any calls and texts credit with your current network. You'll be able to enjoy our great rates and inclusive minutes, texts and data as soon as your number has been transferred. 

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How do I transfer my existing number to TalkTalk Mobile?

You need to activate your SIM for it to appear in My Account. Once activated you can then transfer your existing mobile number to your TalkTalk SIM. This will only take a minute.

  1. Insert your TalkTalk SIM into your mobile phone.
  2. Call 2883 from your mobile to activate your SIM. This is free of charge and should be a quick call. You can also activate your mobile service from a landline telephone. Call 0870 087 8751 to speak to an agent. Have your mobile number to hand as you will need this on the call.
  3. Then, request the transfer yourself online through MyAccount. You will need your PAC, your current TalkTalk mobile number and the number you wish to transfer. You will be able to choose a preferred transfer date (Monday to Friday) and your number will transfer on that day. We’ll do the rest and keep you up to date throughout the transfer with text alerts.

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What happens on the transfer date?

Your existing mobile number will be transferred to your TalkTalk SIM and will no longer work on your old SIM. You can then enjoy great value calls and texts using your current number on your TalkTalk SIM.

It doesn't take long to transfer your number but please be aware it can happen at any time on the transfer date. Please check your TalkTalk SIM regularly throughout the day to see if your service is active.

Please note: You may find on your transfer day that not all services will start to work at the same time. You may be able to make calls but not receive them until your port has fully completed on the day. You will also find your voicemail may take a little longer to activate. We recommend rebooting your phone (turn it off and back on again) following a number port. This will refresh all your services on the network.   

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Can I still use the TalkTalk mobile number once my number has been transferred?

No, once your existing mobile number has been transferred to your TalkTalk SIM, the mobile number that came with the SIM will no longer work.

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What happens if I've already used part of my TalkTalk tariff allowance when I transfer my existing number?

If you have used part of your monthly allowance using the TalkTalk mobile number, the remainder of your monthly allowance will be available on your existing number once it has transferred.

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How do I cancel my request to transfer my mobile number?

You may cancel your request to transfer your mobile number up to 4pm the day before the transfer date. Cancellation requests may only be submitted on a working day, Monday - Friday, 09.00 to 17.00, excluding Bank Holidays

To cancel the transfer and keep the TalkTalk Mobile number instead, log in to My Account, go to Transfer Your Mobile Number and select the cancel button.

If your question isn't answered here and you'd like to speak to Customer Services, please call 0870 087 8751 if you have an existing TalkTalk SIM only service.  Alternatively, if you have a TalkTalk mobile phone please call 08707 145 280.

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How do I transfer from a SIM only to a handset package?

If you wish to upgrade your existing TalkTalk mobile SIM only to a TalkTalk handset, just select the TalkTalk SIM you wish to transfer when you place your order. You can upgrade yourself online through MyAccount.

If you have any problems with transferring your number please speak with one of the team on 0870 087 8751.

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How do I get a PAC from TalkTalk Mobile to take my number to another provider?

If you’re thinking about leaving TalkTalk Mobile and would like to keep your number, please call our Customer Services on 0870 087 8751. We’ll be able to provide you with a Porting Authorisation Code (PAC) that will enable you to keep your mobile number.

If you’re still within contract there may be a charge to leave us early. We’ll be happy to discuss all your options when you call us.

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