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Shortly after inserting your SIM you'll receive a text message (SMS) from us advising that your new settings are on the way, followed by another message containing the link to download them. The exception to this is a Windows 8.0, Windows 8.1 and HTC on KitKat where the settings will need to be manually entered.
If you don't receive a text message within a couple of minutes for any other manufacturer, please text the word "TALK" to 40127 and we'll resend them to you.
We've identified a number of our customers that have incorrect settings preventing the use of things like the Internet and multi-media messaging.
If you've been identified as a customer with incorrect settings we'll send you a text messages after the 27 October 2014 to help you get setup correctly. We just wanted to let you know this is a genuine support message from us at TalkTalk Mobile.
For instructions on checking your settings or manually entering them into your mobile, please select from the below options:
If you're unsure what operating system your phone is, please see our Mobile operating system guide.
Android KitKat - Samsung
Android KitKat - HTC
Android KitKat - Sony
Android KitKat - LG
Android KitKat - Motorola