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Issues accessing your @talktalk.net email
Our engineers have identified that some customers are having issues accessing their @talktalk.net email account. This isn't affecting the actual emails, which are still being delivered correctly, more information here
The following steps will help you set up your talktalk.net email address on your iPad. If you're not sure what your email address or password is, you can find them in My Account.
You might find after updating your iPhone to a newer version of iOS your email account may stop working. Try deleting the account then adding it again. Simply tap Settings, then Mail, Contacts, Calendars and tap your email account. Scroll down and tap Delete Account. Once you've deleted it, follow the steps below:
On your iPad home screen, tap the Settings icon.
Select Mail, Contacts, Calendars on the left hand side, then tap Add Mail Account.
Select Other from the account types, then tap add account.
Tap Add Mail Account, then complete the following sections:
If you're not sure what your email account details are, you can find them in My Account.
Tap IMAP which will turn blue to show it's selected.
On the same screen as step 5, scroll down to check your settings are correct as below:
Incoming Mail Server: mail.talktalk.net
Outgoing Mail Server: SMTP.talktalk.net
You may see this message when your iPad is verifying your settings. Tap Yes to try setting up your account without SSL.
A message may appear saying the outgoing server is reserved for 02. Tap Next.
In order to view your emails on the go you'll need to change your SMTP settings. Tap TalkTalk.
Tap SMTP under the primary server header.
Change your details to the following:
You can access your emails by tapping the envelope icon on your iPad home screen.
Having problems? Head over to the Apple iPad support site for more detailed help and troubleshooting.