For queries about your TalkTalk broadband service.
on 21-04-2024 06:45 PM
My eero 6 updated last night and all my 2.4 hz devices have stopped working.
I managed after lots of messing to get some things back on but the 2.4 still keeps dropping. Ive tried turning ipv6 on and off. Legacy mode and pausing 5hz. I think its now a router issue?
Ive tried multiple resets both hard and via the app.
Before the update everything seemed ok but some of the 2.4hz devices did disconnect on and off on a dsily basis.
My ring camera won't connect at all even when pausing the 5hz.
Do you have any idea?
Thank you
yesterday
Hi Phil,
I'm really glad to hear this and thanks for letting me know 🙂
Michelle
yesterday
Hi Michelle
Thanks for getting back to me.
All seems great now thank you.
Very much appreciate all the assistance and fix.
Kind regards
Wednesday
Hi Phil,
The team have asked us if you could retest and confirm if the issue with the camera is now resolved please?
Thanks
Michelle
on 09-05-2024 08:07 AM
Morning Phil,
Just a quick update to advise that I've not forgotten your post and I'm still chasing this for an update from eero.
Thanks
Michelle
on 03-05-2024 12:04 PM
Hi Phil,
Thank you and apologies again for the delay.
Thanks
Michelle
on 03-05-2024 11:53 AM
Hi Michelle
That's fine 🙂
Thanks for keeping me updated, many thanks.
Phil
on 03-05-2024 06:14 AM
Hi Phil,
The devices manager advised that eero are still investigating this. I don't think we'll know more now until next week but I'll keep you updated.
Michelle
on 02-05-2024 12:08 PM
Afternoon Phil,
I've not heard back as yet but we have a meeting with the devices manager later on this afternoon so hopefully I'll know more then.
Thanks
Michelle
on 02-05-2024 12:05 PM
Good day Michelle
Did the eero team find anything as yesterday it was still disconnecting regularly the zmodo?
Kind regards Phil
on 30-04-2024 12:01 PM
Hello,
No problem 🙂 EERO are currently taking a look.
Michelle
on 30-04-2024 11:56 AM
Hello Michelle
Thanks very much.
The support is very much appreciated.
Kind regards Phil
on 30-04-2024 06:44 AM
Hi Phil,
Thanks for the update. I've raised this back to our Devices Team and I will keep you updated.
Thanks
Michelle
on 29-04-2024 12:48 PM
Good afternoon Michelle
Thanks for checking in.
All seems steady apart from one camera, a zmodo 2.4ghz keeps disconnecting and reconnecting. I don't know if this could be looked at?
It didn't do it on the other router? I do have two of them and ones been fine.
Thanks again
Phil
on 29-04-2024 06:41 AM
Morning Phil,
How has your connection been over the weekend?
Thanks
Michelle
on 25-04-2024 12:02 PM
Hi Phil,
I'm glad to hear this and I will check back in with you next week just to ensure that everything is still ok.
Michelle 🙂
on 25-04-2024 11:14 AM
Good morning
Thanks for checking in on me.
All seems okay at the moment thank you.
I appreciate your help and swift responses.
Kind regards Phil
on 25-04-2024 06:54 AM
Morning Phil,
How has your connection been last night?
Thanks
Michelle
on 24-04-2024 01:35 PM
Great thank you, I'll check back in with you in the morning.
Michelle 🙂
on 24-04-2024 01:33 PM
Hi Michelle
Sure i will keep an eye on it closely.
Will keep you posted.
Appreciate the fast replies.
Kind regards Phil
on 24-04-2024 01:30 PM
Hi again,
Thanks for the update. Would it be possible to monitor this for 24hrs to see if the devices now remain connected following the change?
Thanks
Michelle