For help with your TalkTalk TV box, channels and apps.
on 20-04-2024 05:27 PM
Hello
All
I wanted to ask has anyone got Iplayer UHD working on the TalkTalk TV hub
Are TalkTalk aware of this ?
Is there any fix for this
Thanks
on 22-04-2024 10:35 AM
Hi
Please give the make / model of TV or I cannot pass this to the team for investigation.
Thanks
Karl.
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on 22-04-2024 10:31 AM
Please forward this to the relevant team
If it is working with the netgem box then why is it not working with the TV hub
It is not a problem with my TV
Thanks
on 22-04-2024 08:54 AM
Hi
Please can you provide the make / Model number of your TV and I can feed this back to our devices teams.
Not all TV's will be compatible with the UHD function of some apps or players, and this will always be the responsibility of the respective broadcasters to implement any changes or updates to their apps.
We cannot guarantee that these apps will be fully compatible with all Makes / Models.
Thanks
Karl.
Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
on 21-04-2024 09:16 PM
TalkTalk will have to liaise with BBC and the manufacturer of the box for a fix
on 21-04-2024 09:14 PM
OK. I haven't got a TV Hub to test with myself I'm afraid. But I have just checked on my LG 4K Smart TV and the iPlayer is working just fine with UHD content on that. Let's wait for the support team now.
on 21-04-2024 09:05 PM
Iplayer settings is best quality
Tried enabling beta mode and without beta mode as well
No diffirence
on 21-04-2024 09:03 PM
And what quality do you have iPlayer at within its own settings?
on 21-04-2024 09:01 PM
My Tv is cable of
3840 X 2160
on 21-04-2024 08:58 PM
And what resolution is your TV capable of?
on 21-04-2024 08:16 PM
3840 X 2160
tried all the refresh rates but no difference
on 21-04-2024 06:35 PM
Can you go into the box settings and let us know what resolution the picture is set to please?
on 21-04-2024 06:12 PM
Yes I tried the netgem box
I played mamals program and it was is UHD
My TV model is irrelevant because the TV hub is a newer box than the netgem box so if it is working in the old box why is it not in the TV hub.
Clearly something is broken
Once customers Discover this they will stop using the TV hub as I am
Please get TalkTalk to fix this with the BBC
on 21-04-2024 05:25 PM
When you tried the box that you said was UHD capable did you check that the content was actually available, as illustrated above? I am not sure why you find the questions about your TV irrelevant.
This has been escalated to TalkTalk, they should respond tomorrow as I have already said.
on 21-04-2024 05:15 PM
No uhd content
No uhd setting in iplayer setting
Please can this be escalated to someone at TalkTalk
Thanks
21-04-2024 04:58 PM - edited 21-04-2024 04:59 PM
Ah. But is there content available with the UHD symbol shown on the iPlayer, like this for example:
on 21-04-2024 03:51 PM
This is not a problem with My TV
There is no UHD content with Iplayer on the TV hub but with the Netgem box under Iplayer settings where you select the quality and beta mode, There is UHD setting BUT NOT on the TV Hub
on 21-04-2024 02:25 PM
What aspect of iPlayer doesn't work? UHD content?
As requested please provide the TV information so all avenues and links in the chain can be checked.
Thank you
on 21-04-2024 02:17 PM
Can I make a suggestion to give everyone a break? Let's wait until the TalkTalk support team pick this up, hopefully tomorrow and they can advise further.
on 21-04-2024 02:12 PM
My iplayer inbuilt to My TV is not working that is why I was wanting to use the Iplayer in the TV Hub but Iplayer UHD does not work
I will not be using the TV hub until the issue is fixed
Or a work around is provided
on 21-04-2024 02:02 PM
Also have you checked your TVs built in iPlayer to see if that displays UHD content?
If not, could you do so and advise the result.
Thank you.