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FIbre Support

Get expert support with your Fibre connection.

Forum Posts

Weak security warning on AppleIOS and Windows 10 or 11

Some Apple products have recently had an upgrade that can show the WiFi connection as having weak security:- iPad Software Version 14.01 - since the update to Version 14.0 it has shown Weak Security iPhone SE Software Version 14.01 -since the update ...

Privacy warning - this network is blocking encrypted DNS traffic

This subject is involved & not knowing how much you know, or want to know about it, I will try to explain. When you type a website address URL in the browser this must be converted to an IP address, as the URL is not rotatable, only an IP address is....

5Ghz wifi drops out

I am a recently new customer to Talk Talk and my 5Ghz wifi keeps dropping after a day or so and requires a router reboot.The 2.4Ghz wifi is always on.From the router dashboard the 5Ghz says it is on but doesn't appear on any devices as available.I ha...

Poor speeds and connection drops since new contract

Looking for some help and advice from TalkTalk or the community Since renewing and changing our package to Fibre 65 we have been plagued with nothing but slow speeds (less than 1Mbps) and a regular drop outs. The speeds will gradually drop and drop, ...

eero 6

I have just come back off holiday and I’ve noticed my eero 6 in my conservatory has no light on. There’s nothing wrong with the socket and when I’ve checked through my App it says no connection. I think it has broken what should I do?

Replacement Fast-5364 frequently dropping 2.4 GHz

I have three questions please regarding my FAST-5364 router, which frequently drops the 2.4GHz band. For those interested I include details afterwards.1) I've read in this community about 'Wi-Fi optimisation being turned off', and it solving issues. ...

Difficulties so far

Fairly new TalkTalk customer. Service went live on 25th April 2024. Fibre 150 package. Router is Sagemcom-FAST5464. Previously with BT in this house for the last 2 years. Had absolutely none of the issues we're facing now. Issue 1: (Probably the most...

Unreliable, and some devices don’t work.

I’ve been using talk talk for the best part of 8-10 years. So I have full fibre at the moment as my area doenst have any better packages available. So roughly around 2021-2023 was my contract, when this expired I forgot to renew. Then from 2023-2024(...

Eero 6 Router Wifi Drop-Out Issues

I am having a few issues since I have updated my internet connection and started using this new router.There are now several areas in my house where I now lose the wifi connection on my devices where I never used to with my previous router. @KeithFre...

2.4G Wifi Dropping Out Again....

Hi,In March I had an issue with 2.4G Wifi signal dropping out and the issue was resolved at the time by TT who switched the wifi optimisation off.This issue has now started again and the only way I can get 2.4G is by re-booting the router but this on...

Bostin1 by Chatterbox
  • 209 Views
  • 4 replies
  • 0 like

Wifi keeps dropping

Since my router was replaced my wifi keeps on disconnecting and connecting back again.Can the settings be checked please

ss252 by Team Player
  • 261 Views
  • 5 replies
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Fibre900 eero pro 6 - low wifi speeds

Hello, I just upgraded from Fibre150 to Fibre900 and changed my vertical black router to the new eero Pro 6 that has been sent to me. The problem that I have is that the wifi speeds next to the new eero Pro 6 are limited to 320Mbps (even though the s...

GeoDou by Sightseer
  • 1124 Views
  • 26 replies
  • 0 like

Eero pro 6

Can someone please help me to figure out why my Facebook messenger will not send messages to anyone in my home who are on the same network as me?! Also I can’t log into Facebook when connected to my WiFi but if I turn on mobile data I can log in stra...

Eero drop outs, no signal in part of the house

Hi day two of the Talk Talk experience after years with BT. Did the switch to move to full fibre however living in a townhouse with the eero on the middle floor means no signal for the top floor at the other end of the house - only two rooms on each ...

Kacey by Sightseer
  • 408 Views
  • 9 replies
  • 0 like

£85 to replace something of TalkTalk that is broken

I have just spent an hour and a half with 2 TalkTalk agents trying to discover the problem is with our WiFi booster, which will no longer connect to the router. In the end I was told that I needed to replace the booster but they can’t do that because...

makman1 by Popular Poster
  • 1021 Views
  • 20 replies
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Will Eero support 2.4ghz

I’m looking at buying a video doorbell but all I see is 2.4ghz systems. Is Eero compatible with 2.4 as well as 5ghz or do I need to look at top end systems?

Intermintent wifi

My wifi is intermittent, there is no problem with phone line, power cable is working, and I have a new WiFi cable. But still WiFi keeps dropping . Talktalk say there may be a problem with my set up can anyone help.

Suebb by First Timer
  • 184 Views
  • 2 replies
  • 0 like

CANT CONNECT TO VPN

hi, i have seen several other similar posts with the same issue. i have been issues with connecting to my works VPN. i have spent hours already on the phone to try and resolve this and the IT team at my own office. however no-one is able to help as t...

Changing the WiFi password on Talk Talk Hub Vers FAST 5634-4 T8

I logged in to the WiFi Hub and changed the WiFi password in the WiFi settings. I then saved the change and exited the screen. I logged back in to ensure the change had taken effect. I was pleased to see it had. I then proceeded to browse but quickly...

Figgis by Whizz Kid
  • 549 Views
  • 14 replies
  • 0 like

Broadband

My internet keeps cutting out especially on the night time it is very slow and lagging

Nan621 by First Timer
  • 131 Views
  • 1 replies
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Wifi

Why does my fone not let me browse internet wen connected to the wifi

Light settings on WIFI Hub

How do I turn on/off the light on my WiFi hub, I get to WiFi hub settings through 192.168.1.1 then I logs out

Wifi changing channel overnight

Hello. For the last few weeks the Wi-Fi has been resetting itself from channel 6 or 11, back to channel 1 which is what my neighbours router is set to. This is causing the 2.4ghz to drop out which is affecting my smart plugs and thermostats, also my ...

Nobag by Team Player
  • 909 Views
  • 21 replies
  • 0 like

Whitelist Websites

How do I whitelist certain websites that the TalkTalk connection is blocking. It is preventing me from reach the website via Wi-Fi both using laptop and Smartphone. When I switch to smartphone data, i can reach the website no problems. Switch back to...