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FIbre Support

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Digital Voice

Chris1957
First Timer
Private Message TalkTalk
Message 2 of 2

I'm writing on behalf of my 89 year old mother who lives alone and is severely disabled.  She is still on Fibre 35.  She does not have a computer but does have a pendant alarm.  She is worried that she will lose her telephone connection at some time soon as she is not on Digital Voice.  I have tried contacting TalkTalk by phone to find out if she is in imminent danger of losing her service - but cannot get past the automated voice which does not understand the query.  Can anybody out there advise please? 

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1 REPLY 1

Chris-TalkTalk
Support Team
Staff
Private Message
Message 1 of 2

Hi Chris,

 

You can reassure your Mother that she is not in imminent danger of losing her service. Please see the following help article: Copper Telephone Network Switch Off - What does i... - TalkTalk Help & Support

 

If you'd like to update your community profile with your Mothers details we can also make a note on our systems that she has a care alarm

Chris

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