cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

FIbre Support

Get expert support with your Fibre connection.

Forum Posts

Weak security warning on AppleIOS and Windows 10 or 11

Some Apple products have recently had an upgrade that can show the WiFi connection as having weak security:- iPad Software Version 14.01 - since the update to Version 14.0 it has shown Weak Security iPhone SE Software Version 14.01 -since the update ...

Privacy warning - this network is blocking encrypted DNS traffic

This subject is involved & not knowing how much you know, or want to know about it, I will try to explain. When you type a website address URL in the browser this must be converted to an IP address, as the URL is not rotatable, only an IP address is....

Speeds lower than I paid for

Just done a speed check and it says you are getting the 12 mbs fibre but here’s the rub I paid for minimum 24 mbs in my contract what do I do now when they say it’s what I’m on but I have it in black n white email

Changing myAccount password

Just wondering if anyone has recently successfully, changed their login password. I need to do this because I cannot remember how the account was set up - surely I'm not the only person this has ever happened to!!By responding to text prompts, I can ...

Engineer appointment to set up broadband

I had an engineer scheduled to come to my new address between the hours of 1 - 6 pm no one showed up I called the customer service line and they told me to wait for a message from the engineer. Needless to say nothing. I had to take time off work for...

Very unhappy

I have been a customer of Talk Talk since 2015 and as my contract nears its end I always renew, not this time unfortunately. I always renew Fibre 35 and even the customer chat staff tell me that is the only servie available to me, however here is my ...

Price hike

Will Talk Talk negotiate on their prices as I can get a much cheaper deal elsewhere, despite being a long-standing customer?

Can't access LiveChat

Am trying to access LiveChat within opening hours. Just get the whirly thing regardless of browser and/or connection. Are the chat lines down?

PhilB123 by Team Player
  • 122 Views
  • 3 replies
  • 0 like

Still getting a zero bill after leaving talktalk

Hi I recently left after being a customer for many years and the only reason being that talk talk cannot provide me with fttp which I now have with another isp. I have had a final bill but have received a zero bill and my future bill for may is also ...

Fibre Upgrade

We are in the middle of our contract for Fibre 150. Can we change to Fibre 500 mid contract?

Gerro by Team Player
  • 113 Views
  • 1 replies
  • 0 like

No Internet or telephone connection available.

Hello all.I went Overseas in June 2023 and before departing all non essential power in the house was switched off which included the Router. I returned today for the first time only to discover that on powering up the Router both the Broadband and In...

Peckish by Conversation Starter
  • 260 Views
  • 7 replies
  • 0 like

Change of Account Name

I've just joined TalkTalk but my account name has been entered wrongly. How can I change it? The only option I see is for a downloadable form with proof of the change but the error is not mine. Thanks.

I can't Connect my 2.4Ghz BBQ Thermometer To Eero Router

Good evening.Sun's out so it's BBQ time.I have an Inkbird IBBQ-4T WiFi BBQ thermometer which works on the 2.4Ghz band. Before going full-fibre, I had two networks with different named SSIDs for the 5Ghz and 2.4Ghz bands. So, when I wanted to use the ...

paullus by Whizz Kid
  • 195 Views
  • 4 replies
  • 0 like

Eero secure not enabled with my account

Hello, I have Fibre 900 for almost one year now and recently I need to activate the parental control using the eero secure option and it is not available on my app, when I click on my discover tab, only the "Amazon Connected Home" and "Eero Labs" opt...

Screenshot_20240420-221916.png

McAfee/Microsoft "virus" pop ups

I am getting constant pop ups claiming to be from McAfee/Microsoft windows saying my computer is infected and prompting me to scan for viruses, or click to remove virus now When I do a SuperSafe scan it invariably finds a threat but is unable to clea...

adray by Visitor
  • 148 Views
  • 1 replies
  • 0 like

IP address

I can get into some of the apps You don't have permission to access "http://www.tui.co.uk/destinations/your-account/managemybooking/login?" on this server.Reference #18.23f61002.1713381802.206e0c87https://errors.edgesuite.net/18.23f61002.1713381802.2...

Resolved! Why does Talk Talk only offer city fibre on full fibre?

I’ve had a BT engineer installing fall fibre to my premises today, but when I phoned up to upgrade to full fibre Talk Talk team only offered a package with city fibre. Why don’t they offer openreach full fibre which I would prefer. it looks like when...

prescol by Enlightened One
  • 329 Views
  • 7 replies
  • 0 like

Dose HomeSafe works with third-party router?

Just wondering whether the Talk Talk home shield works with 3rd party rooters which are not TalkTalk, as I have a TP link mesh system and I’m wondering whether I’m still protected with home shield or whether I need to buy their security package.

prescol by Enlightened One
  • 155 Views
  • 2 replies
  • 0 like

Eero and Network Infrastructure

THe Network Infrastucture listed in my PC network settings - now says Eero 6 since I had fttp installed. Clicking on this simply takes me to Eero USA website - which is useless lto me! How can I get link to the actual hardware attached to my network?

BillW73 by First Timer
  • 201 Views
  • 4 replies
  • 0 like

Digital Voice

I'm writing on behalf of my 89 year old mother who lives alone and is severely disabled. She is still on Fibre 35. She does not have a computer but does have a pendant alarm. She is worried that she will lose her telephone connection at some time soo...

Changing Contracts - Time Lapse between Finish and Start

My current contract with Talk Talk finishes on 12.04.2024 and my new contract with Talk Talk starts on 18.04.2024 - I just wanted to speak to someone who can reassure me that I will not get cut off for the 6 days inbetween. I am disabled and totally ...

ONT Green yet no Internet

The Fiber ONT Box is lit all green yet Eero is reporting offline tried a different router that's actually decent yet no dice. This is absolutely ridiculous I can't even run a connection test because the website is too dumb and keeps saying I have 2 l...

MRXFX by First Timer
  • 115 Views
  • 1 replies
  • 0 like

Disabling/opt-out of CGNAT and/or requesting a static IP ?

Please see these posts on Reddit and the LTT forums for some more context. Reddit post 1, Reddit post 2, LTT forum post.These have a lot more context, and especially in the comments there is a lot more info as the posts developed. Here are some usefu...

No Microsoft Remote Desktop or Network Drives

I'm unable to access any of my network drives or even log in to my server using Microsoft remote desktop.This all worked perfectly with my old Asus router, however since switching to TalkTalk Wifi 2 Hub, FAST5464 1.00 Version SG4K100174. this seems t...

Upload speed much faster than download speed

I am currently seeing a throttled upload speed of 16Mb/s (all good so far), however download speed is extremely limited (and limiting) at only 1 or 2Mb/s, regardless of whether the device connected to the router over ethernet or Wifi. I have gone thr...

Lurgius by First Timer
  • 190 Views
  • 2 replies
  • 0 like