All wireless routers broadcast Wi-Fi signals on a channel. If any of these channels get too busy – i.e. if your neighbour’s router is broadcasting on the same channel as yours – it can interfere with your signal and slow your internet down.
Before you change your wireless channel, try rebooting your router first. This gives your router a chance to automatically select the best channel, and is often more accurate than choosing a channel yourself. If this doesn't help, try changing your wireless channel manually using the steps for your router below.
Which router do I have?
Your router's make and model is on the sticker on the back of your router. The make comes first (e.g. Huawei) followed by the model (e.g. HG633).
Wi-Fi Hub Black (Huawei)
- Open your browser and type in 192.168.1.1 to go to the router admin page
- Now enter your router username and password. You’ll find these on the sticker underneath the removable settings card on back of your Wi-Fi Hub
- On the Dashboard page, select the See Wi-Fi settings button
- Then choose the Manage advanced settings button
- Select Continue on the pop-up box
- Now choose Advanced configuration followed by WLAN
- Select 2.4GHz Advanced Network
- Choose a new channel from the Channel list
- Select Apply
- To change your Wi-Fi channel for 5GHz too, select 5GHz Advanced Network and follow steps 8 and 9
Wi-Fi Hub (Sagemcom)
- Open your browser and type in 192.168.1.1 to go to the router admin page
- Now enter your router username and password. You’ll find these on the sticker underneath the removable settings card on back of your Wi-Fi Hub
- On the Dashboard page, select the See Wi-Fi settings button
- Then choose the Manage advanced settings button
- Now select the cog icon in the Wi-Fi 2.4GHz box
- Choose a new channel from the Channel list
- Select the Apply button, then the Continue button in the change confirmation box
- To change your Wi-Fi channel for 5GHz too, select the home icon
- Select the cog icon in the Wi-Fi 5GHz box and follow steps 6 to 7
D-Link 3782 Super Router
- Open your browser and type in 192.168.1.1 to go to the router admin page
- Now enter your router username and password. You can find these on the sticker on the back of your Super Router
- Select Settings from the toolbar and then choose Wi-Fi from the dropdown menu
- Under either the 2.4GHz or 5GHz heading, select Advanced Settings
- Scroll down to AutoChannel and click on the slider to disable it
- Choose a new channel from the Channel list
- When you're happy, choose Save at the top of the screen
Huawei HG633 or HG635 Super Router
- Open your browser and type in 192.168.1.1 to go to the router admin page
- Now enter your router username and password. You can find these on the sticker on the back of your Super Router
- Select Home Network from the menu bar at the top
- Select Wireless Settings on the left menu
- Open Advanced Settings
- Under 5GHz Frequency Band, select the drop down arrow next to channel
- Choose a new channel from the Channel list
- When you're happy, click Save at the bottom of the screen
Huawei HG533, HG532a, D-Link 3680 or 3780 router
- Open your browser and type in 192.168.1.1 to go to the router admin page
- Enter your router username and password
Your default username and password is admin
- Select Wireless from the menu on the left
- Choose a new channel in the Wireless Channel drop-down list
- When you're happy, click Save at the bottom of the screen
Choosing a wireless channel
We recommend leaving your channel on Auto, which means your router will automatically find the best channel for you. If you'd prefer to select a manual channel, we recommend the following:
These are the best channels to use because they don't overlap with each other. If you don't see an improvement, you can then try the other channels.