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FIbre Support

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Are there uplink/upload speed issues?

CorleoneUK
Team Player
Private Message TalkTalk
Message 37 of 37

People on the other end of VOIP calls (MS Teams, WhatsApp, etc.) often complaint that my voice keeps breaking up or lags.

 

It shows me on the router that I have an uplink of 14 Mbps but, the issue persists.

 

Also, when I try to do any line or other test using the TalkTalk portal, it keeps saying go to your Eero which is strange as I haven't been given an Eero. I have the regular black WIFI router.

 

What could be wrong?

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36 REPLIES 36

Message 21 of 37

Yes, please!

 

Thanks Michelle.

Message 22 of 37

Morning,

 

I'm sorry to hear this. I've re-run the line test now which is clear, however I can still see re-connections on the line. Would you like us to send a replacement router to see how this compares and to rule this out?

 

Thanks

 

Michelle

 

CorleoneUK
Team Player
Private Message TalkTalk
Message 23 of 37

5, 6 line disconnects and counting...

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Message 24 of 37

The line restarted the third time in the last one hour. The router's log shows this:

 

Please help resolve this issue.


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Message 25 of 37

It was seeming to be a bit better. But, now I my line disconnected several times and so I ran the line test this is where I ended.

 

Not sure what to do now.


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Message 26 of 37

Morning,

 

I'm sorry to hear this. Would you like us to send a replacement router for testing purposes to rule this out?

 

Thanks

 

Michelle

 

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Message 27 of 37

I guess MS Teams calls are fine now but, I think WhatsApp voice calls are still a problem.

 

Not sure what could be wrong.

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Message 28 of 37
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Message 29 of 37

Restarted the router after 30 mins. I'll keep testing and report back.

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Message 30 of 37

Hi CorleoneUK

 

Thank you. Please let us know how you get on.

 

Debbie

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Message 31 of 37

Hi Chris,

 

I'm switching off the router tonight and will switch it back on tomorrow morning.

 

Then I will test again.

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Message 32 of 37

OK thanks, could you switch the router off and leave it off for at least 30 minutes, then switch back on and retest. Please let us know if this results in any improvement


Chris

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CorleoneUK
Team Player
Private Message TalkTalk
Message 33 of 37

Nope, it happens even when I'm in the same room as the router & usually the wifi signal is always full.

 

This only happens when I'm connected TalkTalk broadband.

 

Works fine when I switch to a mobile hotspot.

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Message 34 of 37

Does it make any difference how close the device is to the router? Does it seem to work OK on a device close to the router in the same room?

Chris

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CorleoneUK
Team Player
Private Message TalkTalk
Message 35 of 37

Hi Chris,

 

Yes, I experience the issue on multiple devices - laptops & mobiles both. They connect to the router by WIFI.

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Chris-TalkTalk
Support Team
Staff
Private Message
Message 36 of 37

Hi CorleoneUK,

 

Line test is passing and speeds look good. Do you experience the issue on more than one device? Do the devices connect to your router by Ethernet cable or wifi?

Chris

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