How to remove the standard answerphone service added on my landline

[CazWak]

I want to turn off the standard 1571 answerphone that automatically cuts in on my home phone line. I have gone onto my talktalk account and there is no voicemail added to my account but I think it is automatically added to the network! Does anyone know how I get this turned off please.

[Arne-TalkTalk]

Hi @CazWak

I have requested Voice mail to be removed ASAP. 

Regards

[Gliwmaeden2]

I think we had to opt out of it many years ago, @CazWak !

I think I unticked a box when they mentioned the change to the Plus version pending etc.

If you can't do this now (many features in My Account don't function correctly these days) you could ask them to remove it by calling 03451 720088 or using Chat.

Forum staff should be able to help if you complete your community forum profile details, @CazWak.

I'll move this to the billing section as that deals with My Account issues.